Many charities communicate and fundraise digitally, few deliver digital services

Presentation: Digital Service Delivery: While many charities communicate and fundraising digitally, few deliver digital services. Learn how to do this easily and how NCVO’s member helpdesk went from analogue to digital

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Case Study

Bipolar UK

Awareness of bipolar disorder has increased significantly in recent years and the charity was struggling to manage rising volumes of sometimes very detailed calls from members and the general public.

Services used: Multi-channel Helplines Consultancy

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