Reviewing Delivery option decisions in Regulatory Services

Reviewing Delivery option decisions in Regulatory Services. Patrick Nash, Chief Executive of Connect Assist, is giving a presentation on creating successful social enterprises at the joint RHE/Chartered Institute of Environmental Health conference on 14th November.

Patrick has set up and run eight social enterprises over a thirty year third sector career.

The conference is designed to provide public sector executives with an overview of the delivery options available to them in the light of continued budget pressure.  Insourcing, shared services, outsourcing and social enterprises will be covered in the conference.

The keynote speaker is Rt. Hon Jesse Norman MP who is a champion of the social enterprise and co-operative movement within the Coalition Government.

Click here for details of the Conference

Leave a Reply

Your email address will not be published. Required fields are marked *

Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


Connect with us