Round Up Of Charity Blogs Worth Reading By Connect Assist

Round up of Charity & Third Sector Blogs we like to read

Retail Trust

Chief Executive Officer of Retail Trust, Nigel J L Rothband blogs on a regular basis. Retail Trust is the only charity that looks after all three million people working in retail, plus those retired from the sector and its associated businesses. The Retail Trust is currently helping retailers who have been affected by the riots in various ways.

Steve Bridger

A thoughtful and engaging blog by Steve talking about building relationships online that creates value, and which support collaboration, transparency and philanthropy within the Charity and Third Sector. Steve often speaks at conferences and hosts conversations with small groups, such as charity CEO’s and digital engagement teams.

Fundraising Detective

A blog recommended by fellow charity communicators, provides real, easy-to-read and practical fundraising advice. The best thing about Craig’s blog is that as well as sharing valuable and professional advice, he also admits his own failings and missed opportunities despite clearly being an effective and talented fundraiser.

Third Sector Blog

A collection of non-profit, charity, social enterprise & third sector blogs focusing on technology, social media & more

Because it’s good is a community blog for people that use digital communications and channels within the charity sector. It has been designed as a place for people to share and develop ideas, gain insight to emerging trends, debate digital effectiveness and generally improve the way digital is used. We hope, through the sharing of knowledge and opinion that we can further the effectiveness of digital campaigning and communications. The success of is based upon the community sharing and participating.

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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