Service Delivery in a Cost Constrained Environment

Patrick Nash: Are You Ready to Respond?

A 10 minute webcast of Patrick Nash’s talk at the ACEVO Leader’s Summit June 2010. This talk looks at ways of maintaining, and even enhancing, service delivery, in cost constrained times.
 

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A discussion paper looking at the issues raised and immediate action that charities can take is also available.

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery

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