White Paper – Digital Delivers

White Paper – Digital Delivers.  This Connect Assist Discussion Paper investigates the role and potential of digital delivery in the third sector

This Connect Assist Discussion Paper investigates the role and potential of digital delivery in the third sector, the value it can add together with the challenges and costs involved, and the steps you can take now towards its effective implementation.

Our aim in all these papers is to stimulate debate around critical issues, and to share insights on how the third sector can continue to thrive in challenging times. Many readers have contributed their own thoughts on the topics we have raised, via the Connect Assist website or direct to me. We greatly value their fresh perspectives on these critical matters. Please feel free to join in the debate yourself.

To access the full version please download here

About the author :

Patrick Nash has worked in the third sector for his whole career, establishing 14 charities, social enterprises and cooperatives. He set up Connect Assist to help charities improve their efficiency and impact, and to create skilled jobs in the South Wales valleys. Connect Assist provides transformational help lines and online platforms to deliver feedback and insight, and to engage with the communities that charities serve.
Connect Assist
Unit 9, Cefn Coed Parc, Nantgarw, Cardiff CF15 7QQ
E: [email protected]
T: 01443 827 600
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www.connectassist.co.uk

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.

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