White Paper – Rethinking Third Sector Funding

White Paper – Rethinking Third Sector Funding.  This paper looks at how to meet service demand while cutting costs.

This Connect Assist Paper looks at arguably the most pressing issue for third sector organisations today: the challenges and opportunities of the current economic environment and the Coalition Government’s comprehensive spending review.

We look at the inescapable new facts of life: reduced income, increased demand, and funding in evershorter supply. How should you respond? The obvious options have their pros and cons, but none of them offers a sustainable solution.

Instead, we need to recognise that radically changed circumstances call for equally fundamental and permanent changes to the way we operate. Rather than seek more funds we must invent sustainable ways of doing more with less. The good news is that when you do so, you are likely to find that you have also greatly enhanced the services you provide and their accessibility by clients and users.

To access the full version download here

About the author :

Patrick Nash has worked in the third sector for his whole career, establishing 14 charities, social enterprises and cooperatives. He set up Connect Assist to help charities improve their efficiency and impact, and to create skilled jobs in the South Wales valleys. Connect Assist provides transformational help lines and online platforms to deliver feedback and insight, and to engage with the communities that charities serve.
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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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