Buck The Trend: Survive And Thrive

“Leaders who are courageous choose a positive and optimistic attitude to enable their people to succeed in difficult and uncertain times. Organisations will need new strategies, different approaches to leadership and the ability to implement change in a pacey and agile way.” *Bath Consultancy Group

In this current climate of reduced budgets, fewer staff and a high demand for services, organisations are under pressure to restructure themselves, to maintain their high standards and reach more people. Of course issues vary for each organisation but the three concerns that the majority have are:

a.)    ways of saving money

b.)    ways of raising money

c.)    how to meet the high demand with little resources

80% of adults use the Internet and 94% of people own a mobile phone. Digital literacy in the UK is widespread with a large number of people eager to access information through digital means. Therefore it is crucial that third and public sector organisations find ways to keep up with this demand.

Due to lack of familiarity with the channels, some organisations are slow to act. Yes, many organisations are using digital media to communicate but fewer are actually delivering services to people on a digital platform.

Digital service has already proved its ability to cut costs and reach more people. Examples include:

Health4Work. The Government’s occupational health advice service for small business was recently re-launched on a digital/multi-channel platform and has seen double the usage in just a few months.

The National Council for Voluntary Organisations recently re-launched its Member Helpdesk on a digital platform, gaining double the utilisation and a 70% reduction in operating costs.

Why convert to using digital services when you are already happy with what you’re charity or organisation is providing? What digital service delivery provides is an additional access channel not a substitute. Offering a variety of choices for service users means that more people are able to make use of the services you have on offer.

For further information, download our discussion paper which discusses in detail the cost savings that can be achieved with digital delivery:


*“Leading through the downturn.” Bath Consultancy Group, 2011.

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Case Study

NHS Plus - Health 4 Work Adviceline

Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement to cut costs, develop a sustainable funding model whilst delivering a high quality service to those who often feel unable to obtain professional occupational health advice due to the smaller size of their business.


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