Connect Assist Named As Cloud Computing Supplier To Government

Connect Assist a social enterprise that operates in the contact centre and digital services sector, has been awarded a Framework Agreement to supply specialist cloud services to the UK Government via its new G-Cloud programme.

The G-Cloud initiative intends to drive down IT costs, engage more with SME technology suppliers and increase the flexibility of public sector procurement contracts.  Connect Assist will list its RightNow CX Software CRM and e-service solutions on the G-Cloud ‘CloudStore’.  The CloudStore is the e-marketplace where successful suppliers such as Connect Assist, will make their services available for future procurement by public sector departments.  Connect Assist is a certified RightNow partner in the UK and is their only partner with a speciality in public services and the third sector.

Around 600 organisations registered interest in the scheme, while less than 300 successfully completed the selection process, with price transparency being a pre-requisite for companies seeking to join the Framework. It is envisaged that this will lead to increased standardisation in the amount that Government departments pay for IT services.

Commenting on the award, Connect Assist Chief Executive Patrick Nash said, “The adoption of cloud computing and the CloudStore will offer Government departments significant savings and greater flexibility.  For Connect Assist, a small entrepreneurial business, it will mean that we can compete on a level playing field against larger multinational organisations, for significant Government contracts.  This is a major opportunity to expand and diversify our business and we look forward to the opportunities ahead.”

Cabinet Office Minister Francis Maude commented, “By creating a competitive marketplace, the G-Cloud framework will constantly encourage service providers to improve the quality and value of the solution they offer, reducing the cost to the taxpayer and suppliers.”

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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