Don’t Impose Digital Exclusion On Your Clients

Patrick Nash, chief executive of Connect Assist, says charities should be using the Internet to connect with their clients, as opposed to only using digital as a fundraising tool.

In Charities Management magazine, Patrick Nash explains why the way in which charities deliver their services needs to change.

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery


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