Connect Assist wins Welsh Business of the Year


Connect Assist is delighted to announce that it has won the prestigious IWA Western Mail Business of the Year Award 2013.

The award recognises outstanding business performance, potential for growth, innovation and commitment to Wales.

We are delighted to have won this award, having been recognised as finalists in the same ‘under £10 million turnover’ category the previous year.

This award caps a remarkable 2013 for Connect Assist, in which we won contracts with The Royal British Legion, Network Rail and Barnados.

At Connect Assist, we specialise in providing helplines and digital services that focus on helping people to make a positive change in their circumstances.

From our contact centre, we work on behalf of a growing client base of charities and public bodies. We are focused on accelerated growth over the next five years, committed to creating sustainable jobs to the local community, and aim to become a major provider of charity and public sector contact centre services across the UK.

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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