Customer Services Adviser


We are looking for confident, engaged individuals to join our telephone support and listening service, working on behalf of a variety of UK-based charitable organisations.

A successful advisor will be empathic and supportive, offering telephone advice and support.

You will be joining a well-established organisation and will need to be a responsive listener, adapting your approach to your callers, who may be seeking information or experiencing challenging situations, due to their physical or mental well-being.

We will provide comprehensive training for all successful individuals.

Inbound Helpline Advisor – Primary responsibilities will include:

• Receiving inbound calls from service-users.

• Accurately recording outcomes on our customer data-base.

• Escalating callers at risk, where required.

We are looking for outstanding individuals with the following qualities:

• Exemplary telephone manner with excellent speaking and listening skills.

• Able to listen to and address customer requirements, concerns or questions.

• Able to work in a team and share best practice techniques and advice with colleagues.

• Learns from their mistakes and commits to performing at their best.

• Can-do attitude with an enthusiastic personality.

• Strong work ethic

We are also looking for individuals with the following experience:

• Experience of providing support / coaching / counselling to others.

• An interest in Mental Health and Eating Disorders will be welcomed.

To apply for this position, please email your CV and covering letter to [email protected].

To find out more about our services and team, please click here: http://www.connectassist.co.uk/about/

 

4 thoughts on “Customer Services Adviser

    • Hi Leah,

      Please contact [email protected] or alternatively call 01443 827 600. Select option 7, job applications, leaving your name, postal or email address and a daytime telephone number.

      We’ll then get back in touch shortly.

      Thank you,

      Connect Assist

  1. Good Afternoon
    I have been sent your details by The Royal British Legion.
    I have been employed by Caerphilly CAB for 4 years where I administrated The Royal British Legion Project. Due to funding cuts I have had to leave the CAB and am currently working my notice with TRBL.

    Whilst with CAB I also acquired my Gateway Skills and can assess beneficiaries at first point of contact.

    I have also worked as a Customer Services Administrator and dealt with clients over the phones and also built a rapport with third parties.

    If required I can supply my CV detailing my work history and experience.

    Please can you contact me via e-mail address provided or call me on 07402 144844

    Yours sincerely

    Mrs Jacqueline Hurcombe

    • Dear Jacqueline,

      Thank you for your message.

      Please contact [email protected] or alternatively call 01443 827 600. Select option 7, job applications, leaving your name, postal or email address and a daytime telephone number.

      We’ll then get back in touch shortly.

      Thank you,

      Connect Assist

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.

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