Customer Services Adviser

We are looking for confident, engaged individuals to join our telephone support and listening service, working on behalf of a variety of UK-based charitable organisations.

A successful advisor will be empathic and supportive, offering telephone advice and support.

You will be joining a well-established organisation and will need to be a responsive listener, adapting your approach to your callers, who may be seeking information or experiencing challenging situations, due to their physical or mental well-being.

We will provide comprehensive training for all successful individuals.

Inbound Helpline Advisor – Primary responsibilities will include:

• Receiving inbound calls from service-users.

• Accurately recording outcomes on our customer data-base.

• Escalating callers at risk, where required.

We are looking for outstanding individuals with the following qualities:

• Exemplary telephone manner with excellent speaking and listening skills.

• Able to listen to and address customer requirements, concerns or questions.

• Able to work in a team and share best practice techniques and advice with colleagues.

• Learns from their mistakes and commits to performing at their best.

• Can-do attitude with an enthusiastic personality.

• Strong work ethic

We are also looking for individuals with the following experience:

• Experience of providing support / coaching / counselling to others.

• An interest in Mental Health and Eating Disorders will be welcomed.

To apply for this position, please email your CV and covering letter to [email protected].

To find out more about our services and team, please click here:


4 thoughts on “Customer Services Adviser

  1. Good Afternoon
    I have been sent your details by The Royal British Legion.
    I have been employed by Caerphilly CAB for 4 years where I administrated The Royal British Legion Project. Due to funding cuts I have had to leave the CAB and am currently working my notice with TRBL.

    Whilst with CAB I also acquired my Gateway Skills and can assess beneficiaries at first point of contact.

    I have also worked as a Customer Services Administrator and dealt with clients over the phones and also built a rapport with third parties.

    If required I can supply my CV detailing my work history and experience.

    Please can you contact me via e-mail address provided or call me on 07402 144844

    Yours sincerely

    Mrs Jacqueline Hurcombe

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