Customer Services Adviser

We are looking for confident, engaged individuals to join our telephone support and listening service, working on behalf of a variety of UK-based charitable organisations.

A successful advisor will be empathic and supportive, offering telephone advice and support.

You will be joining a well-established organisation and will need to be a responsive listener, adapting your approach to your callers, who may be seeking information or experiencing challenging situations, due to their physical or mental well-being.

We will provide comprehensive training for all successful individuals.

Inbound Helpline Advisor – Primary responsibilities will include:

• Receiving inbound calls from service-users.

• Accurately recording outcomes on our customer data-base.

• Escalating callers at risk, where required.

We are looking for outstanding individuals with the following qualities:

• Exemplary telephone manner with excellent speaking and listening skills.

• Able to listen to and address customer requirements, concerns or questions.

• Able to work in a team and share best practice techniques and advice with colleagues.

• Learns from their mistakes and commits to performing at their best.

• Can-do attitude with an enthusiastic personality.

• Strong work ethic

We are also looking for individuals with the following experience:

• Experience of providing support / coaching / counselling to others.

• An interest in Mental Health and Eating Disorders will be welcomed.

To apply for this position, please email your CV and covering letter to [email protected].

To find out more about our services and team, please click here:


4 thoughts on “Customer Services Adviser

  1. Good Afternoon
    I have been sent your details by The Royal British Legion.
    I have been employed by Caerphilly CAB for 4 years where I administrated The Royal British Legion Project. Due to funding cuts I have had to leave the CAB and am currently working my notice with TRBL.

    Whilst with CAB I also acquired my Gateway Skills and can assess beneficiaries at first point of contact.

    I have also worked as a Customer Services Administrator and dealt with clients over the phones and also built a rapport with third parties.

    If required I can supply my CV detailing my work history and experience.

    Please can you contact me via e-mail address provided or call me on 07402 144844

    Yours sincerely

    Mrs Jacqueline Hurcombe

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Case Study

Bipolar UK

Awareness of bipolar disorder has increased significantly in recent years and the charity was struggling to manage rising volumes of sometimes very detailed calls from members and the general public.

Services used: Multi-channel Helplines Consultancy


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