Connect Assist donates 44 kilos of food to Trussell Trust

20131217_151130.jpgOur dedicated team has donated over 44 kilograms of food and £355 to the local Trussell Trust Pontypridd food bank. 

Staff kindly brought in food contributions and also wore fancy dress for a day to help tackle poverty across the UK.

We also enjoyed watching our management team sing carols to the rest of the staff members, raising £205 for their efforts (perhaps not for their singing talent!). Connect Assist then donated £150 on top of that amount raised for those in need.

The team chose The Trussell Trust as their charity of choice in the autumn of 2012 after making an initial donation to the invaluable Harvest Festival.

As the host of a dozen charity helplines Connect Assist refers individuals in extreme financial hardship to food banks throughout the UK every week.

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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