Patrick Nash to give talk on the benefits of SME partnerships in the public sector

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Our chief executive, Patrick Nash, will speak at a high profile training day in London on Tuesday, explaining the benefits of SME partnerships with the public sector.

The Oracle One Red Public Sector Training Day will provide high level support and advice for software sales people, developers, account directors and decision-makers working in the public sector.

Patrick has extensive experience working with the public sector and will present to delegates the benefits of partnering with an SME for the provision of essential services.

The social entrepreneur will speak about how dedicated helplines, and digital technology, can improve public sector organisations’ service delivery.

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Patrick will refer to how adopting a ‘digital first’ approach, including providing facilities to answer enquiries online such as ‘ask a question’ and ‘live web chat’, can help organisations improve their efficiency and user satisfaction levels.

Speaking at the training event along with Patrick will be Jon Thompson, Permanent Secretary at the Ministry of Defence and the Rt. Hon Peter Riddell CBE, Director at Institute of Government and former political commentator for the Times, among others.

Connect Assist has helped a number of public sector organisations improve their user communications, including Sussex Police and the NHS Health for Work Adviceline.

To find out more about how our services can help your organisation, please click here.

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.

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