Connect Assist named as G-Cloud supplier

DfT Id templatesWe are pleased to announce that we’ve been named as an official supplier of cloud-based technology solutions in the UK Government’s latest procurement programme.

The G-Cloud Programme, authorised and regulated by the UK Government, was formed in 2012 to introduce cloud ICT services into government departments, local authorities and the wider public sector.

As a supplier under the G-Cloud framework, customers of Connect Assist can be certain that our technology solutions are of the highest quality with the highest security and data protection standards.

Minister for the Cabinet Office, Francis Maude, said:

“G-Cloud is a simpler, faster and cheaper way for the public sector to buy digital services. It allows companies of all sizes to benefit from our digital by default approach to government. I’m delighted that so many SMEs have won representation in this new iteration”.

Connect Assist provides multi-channel helplines and digital services to over 35 charities and public sector organisations.

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.

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