Connect Assist offers free consultancy to deserving charity

To celebrate our 10-year anniversary, we are offering five days of expert consultancy to a deserving charity in partnership with the NCVO.

 

The service, which is worth over £5,000, will provide the deserving charity with a tailor-made programme to support their chosen project.

 

It will include an exploration and assessment stage, allowing the team to offer bespoke solutions.

 

The judging panel, which will include our CEO, Patrick Nash, and NCVO director of enterprise Richard Williams, will be looking for projects that present clear objectives and measurable impacts.

 

Any charity is eligible to apply, and can enter as many individual projects as desired. The closing date for entries is 31 August 2016, and the winner will be announced at an event in October.

 

Ron Moody, head of consultancy at Connect Assist, said:

 

“We are delighted to be offering this opportunity to charities and to do something rather special for the third sector which has been integral to our success over the last ten years.”

 

To apply for the free consultancy programme, charities should email [email protected] to request an entry form.

 

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.

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