How we work with local authorities and public sector clients

Background and brief

The North Yorkshire County Council Local Assistance Fund provides vital assistance to vulnerable individuals and families in North Yorkshire such as those experiencing domestic abuse or suffering with mental health issues.

Connect Assist have been administering the service since October 2015. As a social business, the core values of the Local Assistance Fund were appealing to Connect Assist as it offered the opportunity to help others.

To help meet short-term needs, awards from the Fund are made in kind, in the form of household goods and basic necessities, such as food, utility and clothing. In order to access more in-depth and longer term support, applications are made through ‘Authorised Agents’, specialist charities and frontline Council teams and services that can help applicants.

Partnership

The sensitive nature of the Local Assistance Fund meant that Connect Assist’s specialist trained agents were perfectly placed to understand the needs of its service users.

Since the partnership began, Connect Assist have updated the operating system that Authorised Agents use. This allows everything to run much more smoothly and efficiently. The system is responsive and transparent for Agents, and most importantly, it ensures those in need are being assisted as quickly as possible. 

Results

Mark Taylor, North Yorkshire County Council, said:

“When we re-tendered the service we were particularly drawn to Connect Assist’s positive values and ethics.

Since working with Connect Assist, we have been able to strengthen our existing service and we are confident that applicants are receiving a timely and responsive service.”

Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery

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