Veterans’ Gateway launched to improve access to welfare services and help veterans receive support

Veterans’ Gateway  is improving access to welfare services and helping veterans receive the support they deserve, faster.

The British Armed Forces community is estimated to be around 6 million and growing by 20,000 annually. However, nearly two thirds (64 per cent) of veterans report feeling ‘confused’ when seeking support.

The Veterans Gateway service offers Veterans and their dependents wide ranging help and support in areas including physical health, financial management, assistance with independent living, housing, mental wellbeing, and employment.

Bringing together over 30 referral partners including Veterans UK, Mind and the Career Transition Partnership (with more to be added), Veterans’ Gateway is available to anyone who has served in the Armed Forces.

The 24 hours a day, seven days a week chat, phone, and text message services are being delivered by Connect Assist in Nantgarw whose team comprises of veterans and other specialist advisors.

After a needs assessment, veterans are quickly connected with face-to-face support through the Veterans’ Gateway network of partners and organisations both in the UK and overseas.

Case Study

Helplines Association

The Challenge was to modernise the labour-intensive, paper-based evidence-gathering process for THA’s Helplines Standard accreditation scheme.

Services used: Digital Service Delivery

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