About Us

Charity Helplines & Engagement Systems connecting you with your service users in the right place at the right time

Connect Assist is a social enterprise company established in 2006 that connects charities & third sector organisations with their service users.  Based in the Welsh valleys we provide jobs and growth opportunities for people living in the local area.  Connect Assist can help you reach out to the places where your communities are already talking, sharing information and looking for help.

Connect Assist’s multi-channel charity helplines and digital service delivery allows you to connect, engage and create lasting relationships with your service users ultimately making a difference to someone’s life.  Connect Assist have been working in partnership with several charities since 2006 helping streamline services.

Having a highly experienced and qualified team means that we are the forefront when it comes to digital service delivery and developing & managing multichannel charity helplines.

Connect Assist deliver contact centre technology and digital service delivery to a number of organisations including:

  • Beating the Blues, where we provide inbound and outbound support to patients using cognitive behavioural therapy online.
  • Caravan, the grocery trade charity, where we provide a phone, email and chat service for small business owners and supermarket staff;
  • Renovo, providing 24/7 support to people on outplacement and welfare to work programmes;
  • National Association of Head Teachers, delivering a support and advice service to head teachers in schools across the UK;
  • National Council for Voluntary Organisations, delivering a multi-channel helpdesk giving advice to members (charities, voluntary organisations, etc);
  • Teacher Support Network, delivering a multi-channel information, advice, coaching and counselling service that reaches large numbers of teachers each year;
  • Turn2us helpline which helps people access the money available to them – through welfare benefits, grants and other help.

We are always more than happy to answer any questions you may have.  You can connect with us in a number of ways.

Connect with us

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“Being able to talk to someone about my difficult situation was really helpful. The fact that it was then followed up with three further phone calls made me feel valued and helped me to deal with the situation knowing that I had support at the end of the phone if it all went wrong. I would thoroughly recommend the service to anyone needing advice or support. I would also like to thank the counsellor I spoke with; she was professional, polite and very encouraging at all times”.

Service User, Teacher Support Network

Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery

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