Meet The Team

We are proud of our people

We are Proud of our people. Connect Assist has a proven commitment to training and development for all our staff, independently recognised and verified by our Investors in People accreditation.

Personal development is very much part and parcel of the company culture and all Connect Assist employees receive the full support of the organisation to pursue vocational training courses which the company and the individual considers will assist in developing their chosen areas of speciality and key skills.

The teams skill set is constantly evolving keeping up-to-date with advances in technology, call handling compliance and best practice as well digital & social media.

Connect Assist management team profiles

Patrick Nash – Chief Executive Officer                   

Rusty Livock – Deputy Chief Executive Officer

Stuart Heathcock – Director

Sharon Gilbert – Contact centre manager

Stephen Pickett – Professional services manager

Adam Wilkinson – Sales executive

We help you connect with your service users in the right place and at the right time

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“Being able to talk to someone about my difficult situation was really helpful. The fact that it was then followed up with three further phone calls made me feel valued and helped me to deal with the situation knowing that I had support at the end of the phone if it all went wrong. I would thoroughly recommend the service to anyone needing advice or support. I would also like to thank the counsellor I spoke with; she was professional, polite and very encouraging at all times”.

Service User, Teacher Support Network

Case Study

Teacher Support Network

Teacher Support Network is a group of independent charities and a social enterprise that provides practical and emotional support to staff in the education sector and their families. Services include information, counselling, coaching, and financial advice and assistance.

Services used: Multi-channel Helplines Digital Service Delivery

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