Stephen Pickett | Professional Services Manager
Having been involved with computers since before I could read there was never any doubt that I would have a future in IT – however, I am certainly not limited to this field and in fact differ greatly to the IT stereotype, which is something that my colleagues and customers highly value as I am able to operate and communicate effectively in all areas and at all levels. My professional career has always involved development, mostly web based and CRM to varying degrees, and working closely with customers including employment at both Sony Manufacturing UK and Fujitsu Services (two of the world’s leading technology companies).
Like my interest in IT I have always had an interest in charity and was a supporter of the WWF (wrestling and wildlife!) from a young age. This has stayed with me as I have grown and I now support many causes – working for Connect Assist helps me expand on this greatly as I am now able to support great causes as part of my day job. Having worked for a leading UK third sector consultancy in a previous role is a big benefit as it has given me the necessary experience to see and understand the various different angles that our new (and old) customers have when they require our assistance, and it has provided me with very useful contacts within the sector.
My work at Connect Assist has built massively on the work that I did prior to joining – as Professional Services Manager I lead the Professional Services team which is responsible for configuring and customising new RightNow installations (internal and external customers), supporting RightNow installations (internal and external customers), fully supporting our internal telephony system, managing IT contractors and the systems they support, and maintaining the security of our systems and data to the ISO 27001 certification that we possess.
