Stuart Heathcock | Senior Technical Consultant

I have over 24 years business experience in the software and services industry including Director level pre-sales and delivery (Project and Programme management) roles with RightNow Technologies, EDS, Gtech, Chorleywood Consulting and Legal & General.

Whilst my background is strongly technical I am also very commercially aware having both written and evaluated proposals.  I have been involved in negotiating system delivery and support contracts and have delivered many enterprise level projects within their complete life cycle from proposal, contract, requirements analysis and development through to on-site acceptance testing.  My experience means I have clear ideas of how IT can deliver change and help organisations realise strategy and deliver business benefits.

I have both large scale application software solutions experience and also spent three years working in an On Demand Software as a Service (SaaS) environment. Hosted cloud computing applications are an important element of my work both from a sales value proposition and rapid delivery perspectives.

My career has so far involved me in working in North America, Europe, Middle East, Indian sub-continent and South East Asia.  Now based in London I spend part of each week at the Connect Assist contact centre in Nantgarw, Wales where I head up the professional services team.

I hold a doctorate in Chemical Engineering and professional Programme and Project management qualifications

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'Connect Assist has developed a system that simplifies and speeds up the work that organisations have to do when working towards the Helplines Standard, and saves THA and its assessors time and money into the bargain. The system removes the burden of our previous paper-based process for all concerned'.

Mark Mclean, Helplines Association

Case Study

Teacher Support Network

Teacher Support Network is a group of independent charities and a social enterprise that provides practical and emotional support to staff in the education sector and their families. Services include information, counselling, coaching, and financial advice and assistance.

Services used: Multi-channel Helplines Digital Service Delivery

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