Rusty Livock | Deputy Chief Executive

Rusty

Deputy CEO Connect Assist

My areas of professional interest span Preventative Mental Health – Business Processes.

Rusty joined Connect Assist in 2005 with experience of working for Local Authorities in the UK and multinationals overseas.  Rusty leads on quality and operations, customer care and organisational management.

Rusty was previously Regional Director of Human Resources at Affiliated Computer Services Ltd. She led the design European wide elements of the outsourced Human Resources service centre being created for General Motors. Her team reconfigured all elements of the Mobility / Expatriate care solution, together with expenses and payroll for the 16 participating countries and three legacy companies and delivered it all through a contact centre team of just four people.

Regional Director of Human Resources at ACS / Motorola

Rusty managed all employee matters relating to workforce reduction activities throughout Europe Middle east and Africa (EMEA). This initiative which saw 260 specialist staff from 10 countries make the transition from Motorola engineering to ACS outsourcing.

Policy Advisor to Humberside County Council CEO

Rusty also spent 15 years in Local Authorities (Yorkshire and Humberside) specialising in social work and mental health.

A Founder of the Hull Council for voluntary services, she established six different cause organisations (Essex Autistic Society; Disability Rights Advisory Service; Parents, Adults and Children Together; Bransholme Women’s project; The Volunteer Bureau Hull; Hull Carers Centre; Hull Community Transport), and acted as Chair to Barnardos Adoption Hull, International Year of Disabled People, The Carers Forum, The Alcohol and Drug Service, Hull Council for Voluntary Service.

Rusty transformed Hull Council for Disabled People – an advice service for people with disabilities – from several hundred pounds of funding to a full-time worker and a dedicated centre with a strong financial basis.

Director at Motorola

Rusty ran employee assistance and Expatriate services for the 46 Countries of Motorola Europe Middle East and Africa region through two teams totalling 32 people.

She created a regional wide employee assistance service from a German hub and pioneered the service in:

Kuwait with ground engineers going into war zones

Ghana with multinational employees who were unhappy about sharing accommodation

Turkey with employees affected by the 1999 earthquake, and

France with a production team facing a steep start up target

In expatriation Rusty’s most unusual project was two years residence in China helping 70 European / US families move to live in a middle sized Chinese city where the company was building a semi-conductor factory. As well as this, she assisted 120 Chinese graduate engineers move to train in Texas and Arizona.

The Rest of the Team