Blog

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    What has 2016 taught us about the contact centre industry?

    By Patrick Nash The last two years have certainly been challenging for the contact centre industry, and particularly for those working within the charity and voluntary sector. While 2015 taught us some difficult lessons about the use of fundraising methods in some call centres, 2016 has seen a string of data failures and cases of […]

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    How we established an interactive support site for a leading UK charity

    Brief   Connect Assist was appointed by one of the UK’s largest children’s charities to launch a fully integrated digital enquiry service for a new regional website.   The charity was commissioned by a local authority to set up the website as a way of providing free and confidential support for young people in the […]

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    How we work with local authorities and public sector clients

    Background and brief The North Yorkshire County Council Local Assistance Fund provides vital assistance to vulnerable individuals and families in North Yorkshire such as those experiencing domestic abuse or suffering with mental health issues. Connect Assist have been administering the service since October 2015. As a social business, the core values of the Local Assistance […]

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    How charities are using apps to engage with service users

    By Ron Moody   At Connect Assist, we understand that service users are often vulnerable and find it difficult to ask for help using traditional channels such as telephone and face-to-face conversations.   By making our services available across a wide range of communication platforms, service users feel reassured that support is always on hand, […]

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    Five considerations to make when integrating your charity helpline

    By Adam Wilkinson  Charities face a huge set of challenges when managing multiple different communications streams with service users and donors. There are many factors to consider when running a helpline, particularly when complex and vulnerable people are relying on a certain level of support. It is therefore easy to understand why so many voluntary […]

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    Marie Curie: Connect Assist provides specially trained contact centre staff at short notice

    Brief Marie Curie is a charity that provides care and support to people living with a terminal illnesses, as well as to their families and friends. Over the last 68 years, it has helped hundreds of thousands of people and families. Marie Curie Nurses work night and day, in people’s homes across the UK, providing […]

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Case Study

NHS Plus - Health 4 Work Adviceline

Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement to cut costs, develop a sustainable funding model whilst delivering a high quality service to those who often feel unable to obtain professional occupational health advice due to the smaller size of their business.

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