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    Looking back on 10 years of service in the charity sector

    When we set up Connect Assist back in 2006, we had one clear vision: to make a positive change to those living in difficult circumstances. We knew we could achieve this by providing high quality helpline services, while also creating meaningful employment opportunities in the South Wales valleys. Next week we are marking our 10-year […]

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    How to ensure your charity workforce is motivated for the year ahead

    I recently contributed to an article in Director magazine in which I supported Sweden’s introduction of a six-hour working day. By offering staff members the choice of a shorter working day while maintaining permanent employment at Connect Assist, we believe individuals are empowered to take greater control over their own lives and personal obligations. However, […]

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  • 2016

    How can charities prepare themselves for 2016?

    It’s been a year of change for the Third Sector, some of it positive and some of it negative, but all of it can help us adapt and become better at what we do. It’s been a particularly difficult year for fundraising and therefore a time to look at what steps charity leaders can take […]

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    How to keep service running during high volume campaigns

    Every organisation has its peak period, whether it’s a particularly busy day of the week or a hectic ‘rush hour’. The best prepared will have detailed plans in place to deal with these occasions, such as bringing in extra resources, ensuring sufficient staff cover and making sure everyone is kept informed and motivated. Working on […]

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    Why charities must help to bridge the digital divide

    This week is Get Online Week, a national campaign to encourage the nation’s most alienated and vulnerable people to access digital services. According to the organisation behind the campaign, Tinder Foundation, there are currently 10 million people in the UK lacking the basic digital skills to get online. My last blog focused on the importance […]

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Case Study

Helplines Association

The Challenge was to modernise the labour-intensive, paper-based evidence-gathering process for THA’s Helplines Standard accreditation scheme.

Services used: Digital Service Delivery


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