Case Studies

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    Marie Curie: Connect Assist provides specially trained contact centre staff at short notice

    Brief Marie Curie is a charity that provides care and support to people living with a terminal illnesses, as well as to their families and friends. Over the last 68 years, it has helped hundreds of thousands of people and families. Marie Curie Nurses work night and day, in people’s homes across the UK, providing […]

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    CiC: Connect Assist provides specially trained staff for out-of-hours helpline

    Brief: CiC provides Employee Assistance Programmes, training, mediation and a range of well-being services to more than 250 organisations, their employees and families throughout the UK and internationally. The organisation works with public, private and third sector employers to offer tailored support packages to over 400,000 employees. The heart of the service is the 24/7, […]

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    Why we take our time to recruit and train our staff

    By Sharon James   Recent research has found that, on average, newly hired call centre employees receive 15 days of training before taking calls from service users. While this may be enough time to provide a thorough overview of a helpline and its service users, at Connect Assist we believe staff training needs to go […]

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    Connect Assist offers free consultancy to deserving charity

    To celebrate our 10-year anniversary, we are offering five days of expert consultancy to a deserving charity in partnership with the NCVO.   The service, which is worth over £5,000, will provide the deserving charity with a tailor-made programme to support their chosen project.   It will include an exploration and assessment stage, allowing the […]

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    Are your lone workers really protected?

    By Rusty Livock   Here at Connect Assist, the safety of our staff is paramount. We pride ourselves on our ability to ensure they feel safe and secure at all times.   Many organisations have processes and electronic systems in place designed to protect the safety of their staff, particularly for those who work alone […]

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    Why digital knowledge and a human touch is a winning combination for helpline staff

    When service users contact a charity helpline they want the most accurate, up-to-date information with a human touch; facts delivered with empathy and understanding.   Though social media and other online channels are powerful tools for engaging with supporters and beneficiaries, traditional forms of contact remain highly valued by service users.   So while charities […]

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Case Study

Marie Curie: Connect Assist provides specially trained contact centre staff at short notice

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