• Do you have experience in administering Debt Relief Orders?

    Do you have experience in administering Debt Relief Orders? Our client provides debt advice and advocacy services to current and serving members of the UK Armed Forces and is currently seeking debt advisors who hold a valid IMA qualification. The successful candidate will be responsible for providing debt advice both on the phone and online here […]

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    My top five charity apps this year

    Back in 2014 I rounded up the best smartphone and tablet apps launched by the third sector. Two years on, it’s time for an update. With over a third of the world’s population predicted to own a smartphone by 2017, more charities are realising the value of apps in business development. But how can apps […]

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    Why Wales is the perfect place for our organisation

    As the week of St. David’s Day comes to a close, I wanted to reflect on how our location here in Wales has been so integral in helping us become the organisation we are today. This blog is taken from an article I recently wrote for the The Guardian in the lead up to Connect Assist’s 10th anniversary […]

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  • Marking the 10-year milestone: our anniversary event

    Over the last decade, Connect Assist has grown from a social enterprise of 12 employees to a team of 135, all of whom have played an essential part in strengthening our organisation. As of February 2016, we’ve delivered high-quality professional helpline and digital services to more than a million people.   Although we’ve seen Connect […]

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    Understanding data protection and preventing a crisis

    With data leaks and scandals on the rise, how can charities protect themselves from the catastrophic impact of a malicious security hack? Data security is a huge issue for charities. Wherever the responsibility of your IT and helpline management lies, every charity has to understand the consequences of a sensitive data leak. Between April 2014 […]

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery


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