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  • Patrick Nash announced as Director of the Year for leadership in corporate responsibility

    Our chief executive Patrick Nash has been named Director of the Year for leadership in corporate responsibility. Patrick was honoured by the Institute of Directors for Wales at an event in Cardiff last week. Fourteen business leaders from across Wales were recognised across a number of different categories in an awards ceremony in Cardiff. The award […]

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  • The results of our 2017 charity helpline survey revealed

    Charities are facing a challenging time, under pressure to offer more services with fewer resources while under increased scrutiny. The expansion of communications channels has led many charities to consider how they reach their supporters and service users. However, despite the aspiration to modernise and innovate, helplines remain at the hub of engagement for most. […]

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  • Managing risk when delivering services in the cloud

    A growing number of organisations are considering moving their services to the cloud as they realise the benefits it can bring. But while cloud security is slowly improving, and trust in the service is growing, there are still a number of risks and considerations that should be taken into account. Here, we look at the […]

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  • Why collaboration needs to be on the radar for the charity sector

    By Ron Moody According to the latest Charity Commission figures, there are currently more than 183,000 charities operating in England and Wales, collectively spending almost £60 billion a year on good causes. A growing number of people, including senior figures within the third sector, are starting to feel the market is becoming crowded. Wherever you […]

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  • Providing consultancy and specialist contact centre staff for a leading eating disorder charity

    In late 2016, the long established eating disorder charity Beat decided to relocate its helpline as part of their five-year strategy to significantly expand their telephone helpline and related support services to be of the highest quality. Based in Norwich the organisation found it very difficult to attract the number of volunteers it was going […]

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  • What has 2016 taught us about the contact centre industry?

    By Patrick Nash The last two years have certainly been challenging for the contact centre industry, and particularly for those working within the charity and voluntary sector. While 2015 taught us some difficult lessons about the use of fundraising methods in some call centres, 2016 has seen a string of data failures and cases of […]

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Case Study

Royal British Legion We partnered to deploy a digital first contact centre and area office strategy.

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