• Diverse Workplace Joint Winners Firstsource Solutions & Connect Assist, presented by Shaw Trust & The King of Chat, Jonathan Ross

    Connect Assist scoops workplace diversity award

    A Caerphilly contact centre has scooped a prestigious award recognising its commitment to diversity in the workplace. Nantgarw-based Connect Assist, which supplies helpline services to charities and other organisations, picked up an award for ‘Most Diverse Workplace’ at the Welsh Contact Centre Forum awards on Friday 6th March. The awards, held at the Millennium Centre […]

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  • Connect Assist Award

    Connect Assist scoops workplace diversity award

     Connect Assist is delighted to announce that we have scooped a prestigious award recognising our commitment to diversity in the workplace. Our Deputy Chief Executive Rusty Livock picked up an award for ‘Most Diverse Workplace’ at the Welsh Contact Centre Forum awards on Friday 6th March.  The awards, held at the Millennium Centre in Cardiff and […]

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    Is your self-help service helping your users?

    Although “customer self-service” seems like a paradox, it is becoming an increasingly prominent feature in today’s customer response landscape, helping organisations to save valuable resources and improve efficiency. Before the widespread use of email, internet-based tools and social media, customer service contact channels were both limited and resource heavy. For many organisations this meant a […]

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  • budgeting for 2015

    Making your money last: advice on financial planning for 2015

    Everyone finds budgeting difficult after the festive period. The spending splurges of Christmas coupled with the temptation of the January sales are hard to manage and that’s not even taking into account that January is the longest month of the year. This week I discuss how you can make your hard earned money last throughout […]

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    Racing Welfare case study

    Brief: Founded as a charity in 2000, Racing Welfare provides assistance for stud, stable and support staff working in British horseracing. It supports an average of 800 people each year, offering support and advice on injuries, accidents, benefits and pensions as well as providing over 160 units of housing accommodation. Our brief was to support […]

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    How to make sure your users aren’t left out in the cold in bad weather

    This week I write about how charities can ensure their users are supported in periods of bad weather. As we find ourselves in the depths of dark January, it is crucial that charities prioritise supporting users during the winter months – even more so during periods of bad weather. Although weather is often at the […]

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Case Study

Bipolar UK

Awareness of bipolar disorder has increased significantly in recent years and the charity was struggling to manage rising volumes of sometimes very detailed calls from members and the general public.

Services used: Multi-channel Helplines Consultancy

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