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    Connect Assist offers free consultancy to deserving charity

    To celebrate our 10-year anniversary, we are offering five days of expert consultancy to a deserving charity in partnership with the NCVO.   The service, which is worth over £5,000, will provide the deserving charity with a tailor-made programme to support their chosen project.   It will include an exploration and assessment stage, allowing the […]

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    Are your lone workers really protected?

    By Rusty Livock   Here at Connect Assist, the safety of our staff is paramount. We pride ourselves on our ability to ensure they feel safe and secure at all times.   Many organisations have processes and electronic systems in place designed to protect the safety of their staff, particularly for those who work alone […]

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    Why digital knowledge and a human touch is a winning combination for helpline staff

    When service users contact a charity helpline they want the most accurate, up-to-date information with a human touch; facts delivered with empathy and understanding.   Though social media and other online channels are powerful tools for engaging with supporters and beneficiaries, traditional forms of contact remain highly valued by service users.   So while charities […]

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    What do charity leaders think about the new Fundraising Preference Service?

    By Ron Moody Last month we took part in one of the most significant events in the charity calendar; Third Sector’s Fundraising Week. The three-day event, held in central London, brought together some of the biggest influencers in the industry to discuss the latest changes and expectations in the UK’s charity sector. The hot topic […]

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  • Do you have experience in administering Debt Relief Orders?

    Do you have experience in administering Debt Relief Orders? Our client provides debt advice and advocacy services to current and serving members of the UK Armed Forces and is currently seeking debt advisors who hold a valid IMA qualification. The successful candidate will be responsible for providing debt advice both on the phone and online here […]

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery


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