• DSC_0023 (1)

    How employing a diverse workforce can benefit charity service users

    By Patrick Nash Employing a diverse workforce can make a huge difference to the experience a charity delivers to its service users. Most people decide to work in the charity sector to help people less fortunate than them. Personal experiences can inspire people to make a positive change to those living in difficult circumstances, and […]

    Continue Reading...
  • Screen Shot 2015-06-22 at 15.37.04

    The Brooke: Connect Assist conducts a comprehensive review of communication with donors

    Brief  The Brooke is an international animal welfare organisation that aims to improve the lives of working horses, donkeys and mules in some of the world’s poorest communities, including Africa, Asia and Latin America. It supports communities that are dependent on animals for their livelihoods by offering veterinary treatment, training and education programmes on animal […]

    Continue Reading...
  • shutterstock_207952453

    A charity’s guide on how to make outsourcing work for you

    My last blog looked at how outsourcing contact services can help protect a charity’s reputation. This time here is my advice on what every charity needs to consider outsourcing services to external organisations. When it comes to outsourcing their services, charities often have concerns. And it’s understandable why. Most charities work with very sensitive data, […]

    Continue Reading...
  • shutterstock_204503755

    How outsourcing can help protect – and boost – a charity’s reputation

    By Patrick Nash With charity donor communications in the spotlight following the tragic death of Olive Cooke, I explain why outsourced providers must do all they can to help protect a charity’s most valuable asset – its reputation. As I write, charities are facing scrutiny from the media following the death of poppy seller and […]

    Continue Reading...
  • shutterstock_239614348

    How can charities prepare themselves for change?

    By Patrick Nash What will be the impact of the general election on the third sector? And how charities can prepare themselves for inevitable changes. As I write, we have a week to go until the ballot papers are counted and verified and then all the polls suggest it may be a while before a […]

    Continue Reading...
  • Patrick-nash

    CEO Patrick Nash to present at two high profile conferences

    Our CEO Patrick Nash will be speaking at two high-profile conferences this year, giving advice on how charities can help people facing challenging circumstances to make positive changes in their lives.                 He will show how helplines staffed by empathetic, highly-trained contact agents, and harnessing advanced digital technology […]

    Continue Reading...

Case Study

The Brooke: Connect Assist conducts a comprehensive review of communication with donors


Connect with us