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    Is your self-help service helping your users?

    Although “customer self-service” seems like a paradox, it is becoming an increasingly prominent feature in today’s customer response landscape, helping organisations to save valuable resources and improve efficiency. Before the widespread use of email, internet-based tools and social media, customer service contact channels were both limited and resource heavy. For many organisations this meant a […]

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    Making your money last: advice on financial planning for 2015

    Everyone finds budgeting difficult after the festive period. The spending splurges of Christmas coupled with the temptation of the January sales are hard to manage and that’s not even taking into account that January is the longest month of the year. This week I discuss how you can make your hard earned money last throughout […]

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    Racing Welfare case study

    Brief: Founded as a charity in 2000, Racing Welfare provides assistance for stud, stable and support staff working in British horseracing. It supports an average of 800 people each year, offering support and advice on injuries, accidents, benefits and pensions as well as providing over 160 units of housing accommodation. Our brief was to support […]

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    How to make sure your users aren’t left out in the cold in bad weather

    This week I write about how charities can ensure their users are supported in periods of bad weather. As we find ourselves in the depths of dark January, it is crucial that charities prioritise supporting users during the winter months – even more so during periods of bad weather. Although weather is often at the […]

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    The charity sector: how it survived the recession and looking to the future

    This week I write about how the charity sector has reacted and responded to the recession. As we look ahead to the New Year, the economy is in gradual recovery with the Bank of England predicting an economic growth of 2.9% in 2015, although many are not feeling the benefits of this. The deepest UK […]

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    The First Minister helps us celebrate our ninth birthday

    We are thrilled to announce that the First Minister of Wales Carwyn Jones visited our contact centre to celebrate our ninth birthday. Our CEO Patrick Nash greeted the First Minister and provided him with a tour of the centre, before he cut the cake to celebrate our anniversary. As part of the visit, he met […]

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Case Study

Racing Welfare case study


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