Blog

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    Why collaboration needs to be on the radar for the charity sector

    By Ron Moody According to the latest Charity Commission figures, there are currently more than 183,000 charities operating in England and Wales, collectively spending almost £60 billion a year on good causes. A growing number of people, including senior figures within the third sector, are starting to feel the market is becoming crowded. Wherever you […]

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    Providing consultancy and specialist contact centre staff for a leading eating disorder charity

    In late 2016, the long established eating disorder charity Beat decided to relocate its helpline as part of their five-year strategy to significantly expand their telephone helpline and related support services to be of the highest quality. Based in Norwich the organisation found it very difficult to attract the number of volunteers it was going […]

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    What has 2016 taught us about the contact centre industry?

    By Patrick Nash The last two years have certainly been challenging for the contact centre industry, and particularly for those working within the charity and voluntary sector. While 2015 taught us some difficult lessons about the use of fundraising methods in some call centres, 2016 has seen a string of data failures and cases of […]

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    How we established an interactive support site for a leading UK charity

    Brief   Connect Assist was appointed by one of the UK’s largest children’s charities to launch a fully integrated digital enquiry service for a new regional website.   The charity was commissioned by a local authority to set up the website as a way of providing free and confidential support for young people in the […]

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    How we work with local authorities and public sector clients

    Background and brief The North Yorkshire County Council Local Assistance Fund provides vital assistance to vulnerable individuals and families in North Yorkshire such as those experiencing domestic abuse or suffering with mental health issues. Connect Assist have been administering the service since October 2015. As a social business, the core values of the Local Assistance […]

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    How charities are using apps to engage with service users

    By Ron Moody   At Connect Assist, we understand that service users are often vulnerable and find it difficult to ask for help using traditional channels such as telephone and face-to-face conversations.   By making our services available across a wide range of communication platforms, service users feel reassured that support is always on hand, […]

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Case Study

Royal British Legion We partnered to deploy a digital first contact centre and area office strategy.

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