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  • Why charities must be more commercially minded

    Negative perceptions of the charity sector combined with general financial insecurities have kept charity incomes variable for a number of years, with income from fundraising activities particularly vulnerable. It’s no surprise therefore that charities are increasingly looking to diversify their income streams and branch out into other areas. In some cases this involves an element […]

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  • Connect Assist announces changes to the leadership team

      Over the last decade, Connect Assist has grown from a social business of just 12 employees to a team of 136, all of whom have played an essential part in strengthening our organisation. As of June 2017, we are pleased to announce some changes to the structure of our senior team. Our two founders, […]

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  • Data security and the GDPR, what charities need to know

    Last year we wrote a blog looking at the importance of data security and setting out how charities could protect themselves from the impact of malicious hacks. Since then even more high-profile data leaks and hacks have hit the headlines. Figures from the Information Commissioner’s Office (ICO) showed there were 74 data breaches affecting charitable organisations between […]

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  • Macmillan case study: How we delivered a full consultancy package to a leading charity

    The brief Macmillan operates a well-respected and substantial helpline operation handling over 145,000 enquiries a year. It also runs a mobile information service to target hard to reach groups that visits locations based on local population characteristics. The goal of the consultancy was to analyse existing insight on the needs of under-represented groups (men, younger […]

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  • Patrick Nash announced as Director of the Year for leadership in corporate responsibility

    Our chief executive Patrick Nash has been named Director of the Year for leadership in corporate responsibility. Patrick was honoured by the Institute of Directors for Wales at an event in Cardiff last week. Fourteen business leaders from across Wales were recognised across a number of different categories in an awards ceremony in Cardiff. The award […]

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  • The results of our 2017 charity helpline survey revealed

    Charities are facing a challenging time, under pressure to offer more services with fewer resources while under increased scrutiny. The expansion of communications channels has led many charities to consider how they reach their supporters and service users. However, despite the aspiration to modernise and innovate, helplines remain at the hub of engagement for most. […]

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