• Why corporate responsibility in the charity supply chain matters

    Our co-founder and director, Patrick Nash, who last year received an Institute of Directors award for Leadership in Corporate Responsibility, originally wrote this blog for the NCVO. More and more businesses are waking up to the importance of corporate social responsibility (CSR). Why? Because, today’s conscious consumers want to know that the brands they buy from […]

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  • Counselling helpline launched to support members of the drinks industry

    Welsh helpline provider Connect Assist has teamed up with charity The Benevolent to launch a helpline for members of the UK drinks industry. The service, provided from Connect Assist’s base in Nantgarw, allows members of the UK drinks industry facing difficult circumstances to find tailored help. Manned by professional counsellors, the confidential telephone helpline is […]

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  • Connect Assist takes on leading public sector firm in first acquisition

    Welsh helpline provider Connect Assist has acquired Connection Point Technology, a cloud-based technology firm which serves local authorities across the UK. The acquisition is the first in Connect Assist’s history and will combine the technology resources and public sector clients of both firms. Connection Point Technology was established in 2005 and has a strong reputation as a […]

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  • Veterans’ Gateway launched to improve access to welfare services and help veterans receive support

    Veterans’ Gateway  is improving access to welfare services and helping veterans receive the support they deserve, faster. The British Armed Forces community is estimated to be around 6 million and growing by 20,000 annually. However, nearly two thirds (64 per cent) of veterans report feeling ‘confused’ when seeking support. The Veterans Gateway service offers Veterans and […]

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  • Connect Assist founder, Patrick Nash, scoops prestigious IoD Director Of The Year Award

    The founder of a Nantgarw-based social business has scooped a prestigious national business award from the Institute of Directors, in recognition of his commitment to corporate social responsibility. Patrick Nash, who founded Connect Assist in 2006, was named Director of The Year for Leadership in Corporate Responsibility at a glittering ceremony in London’s Lancaster Hotel […]

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  • Why charities must be more commercially minded

    Negative perceptions of the charity sector combined with general financial insecurities have kept charity incomes variable for a number of years, with income from fundraising activities particularly vulnerable. It’s no surprise therefore that charities are increasingly looking to diversify their income streams and branch out into other areas. In some cases this involves an element […]

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery


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