Home » Case Studies - examples of effective support and advice services

Case Studies - examples of effective support and advice services

These case studies, from a selection of our clients, demonstrate how we are able to support charities and organisations that help people to make positive life changes that last. Our services include multi-channel helplines, engagement systems to grown and maintain the loyalty of the people you help, and feedback and insight services that allow you to respond when needs change.

Examples of clients using our Transformational Helplines to provide 24/7 help and support by phone and online:

Examples of clients using our Engagement Systems to build long term relationships with service users:

Examples of clients using our Feedback & Insight to run highly responsive services that adapt to changing needs:

What about your services?

Connect Assist is able to demonstrate a number of sophisticated, yet easy-to-use, systems that could greatly enhance your services, without the need for greater resources. If you'd like us to show you some keys ways that you could reach more people, achieve lasting outcomes, and build long term relationships without necessarily spending more money, please call Adam Wilkinson on 01443 827 600.

Multi Channel Helplines

Teacher Support Network
Teacher Support Network logo

Teacher Support Network is a group of independent charities and a social enterprise that provide practical and emotional support to staff in the education sector and their families.

They offer information, counselling, coaching, money advice and financial assistance to teachers and those working in post-16 education. Teacher Support Network is the largest provider of services to teachers in the UK.

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Turn2us
Turn2us logo
  • Each year around £14 billion of state aid goes unclaimed and thousands of charities exist that give grants to people in financial need.
  • Despite this money and support being available, 13 million people live in poverty in the UK‚ four million of whom are children. The economic downturn has resulted in many more people struggling and worrying about money.
  • Many people are not aware of and don't know how to access help. More must be done to help people, especially those who find it hardest, to access the money that they desperately need and is available.

Turn2us helps people in financial need access the money available to them, through welfare benefits, charitable grants and other financial help. Turn2us is part of Elizabeth Finn Care, a charity registered in England and Wales: 207812 and Scotland: SC040987.

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Cartrefi Cymru
Catrefi Cymru

Cartrefi Cymru is a not-for-profit agency that supports people with housing and social care needs to lead fulfilled lives, at home and in the community.

Services include 24 hour supported living for adults in their own home and sessional support. The charity is striving to contribute towards the creation of a society in which national values and local actions enable everyone to enjoy full rights and responsibilities as citizens.

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Business Engagement Systems

A4e
A4e logo

A4e delivers frontline public services on an increasingly global basis.

Operating from over 201 locations globally, A4e now operates in the EU, Middle East, Africa, India and Australasia. Their customers / service users are individuals, organisations and communities.

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Beating The Blues
Beating The Blues logo

Beating the Blues (BTB) is a successful web based computerised cognitive behavioural programme, approved by the National Institute for Health and Clinical Excellence.

It was developed by interactive healthcare company Ultrasis with experts from the Institute of Psychiatry at London's King College. The program helps people challenge their responses to certain behaviours in order to treat mild and moderate depression and anxiety.

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Online Organisational Feedback

Teacher Support Network
Teacher Support Network logo

Teacher Support Network is a group of independent charities and a social enterprise that provide practical and emotional support to staff in the education sector and their families.

They offer information, counselling, coaching, money advice and financial assistance to teachers and those working in post-16 education. Teacher Support Network is the largest provider of services to teachers in the UK.

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UCU - University and College Union
Case Study Logo

UCU had particular needs to implement a client management system in order to manage their work in supporting members in casework.

The system was to be linked via a hosted, web based secure system, giving instant access to member's cases and ensuring casework was dealt with efficiently. Connect Assist successfully implemented our Business engagement solution as the management system for UCU's casework services. The system was installed in all of the 13 Regional Offices of UCU, plus the London Head Office so regional and national officials could manage enquiries and cases within the system.

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