UCU - University and College Union

UCU had particular needs to implement a client management system in order to manage their work in supporting members in casework.

The system was to be linked via a hosted, web based secure system, giving instant access to members’ cases and ensuring casework was dealt with efficiently. Connect Assist successfully implemented our Business engagement solution as the management system for UCU’s casework services. The system was installed in all of the 13 Regional Offices of UCU, plus the London Head Office so regional and national officials could manage enquiries and cases within the system.

Connect Assist worked with UCU to configure the system to meet their precise needs, including all data fields, workspaces, and webforms for remote access, reports, documents and standard documents. In addition Connect Assist is working to develop the system to provide a knowledge base for officials and staff. This will involve uploading UCU generated content into the knowledge base.

For more information about UCU visit www.ucu.org.uk.