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	<title>Connect Assist</title>
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	<description>Multi-channel helplines &#38; digital service delivery for charity and third sector organisations</description>
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		<title>Customer case study: txtm8</title>
		<link>http://www.connectassist.co.uk/2013/05/young-people-now-have-247-access-to-answers/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=young-people-now-have-247-access-to-answers</link>
		<comments>http://www.connectassist.co.uk/2013/05/young-people-now-have-247-access-to-answers/#comments</comments>
		<pubDate>Wed, 15 May 2013 14:41:21 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Case Studies]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1075</guid>
		<description><![CDATA[Providing 24/7 sexual health advice for young people by SMS.  Providing crucial sex and relationship information to young people is always a challenge; and responding to enquiries 24 hours a day can be even more difficult. A new public-funded service has been launched, in which specialist health workers reply by text to answer sexual health and [...]]]></description>
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		<title>Charities not investing enough in technology to inspire digital innovation</title>
		<link>http://www.connectassist.co.uk/2013/05/charities-not-investing-enough-in-technology-to-inspire-digital-innovation/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=charities-not-investing-enough-in-technology-to-inspire-digital-innovation</link>
		<comments>http://www.connectassist.co.uk/2013/05/charities-not-investing-enough-in-technology-to-inspire-digital-innovation/#comments</comments>
		<pubDate>Tue, 07 May 2013 14:41:58 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[charity contact centre]]></category>
		<category><![CDATA[Connect Assist]]></category>
		<category><![CDATA[connect assist blog]]></category>
		<category><![CDATA[digital delivery]]></category>
		<category><![CDATA[digital service delivery]]></category>
		<category><![CDATA[Digital Services]]></category>
		<category><![CDATA[Digital technology]]></category>
		<category><![CDATA[Fundraising]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1071</guid>
		<description><![CDATA[By Patrick Nash A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.   Digital communication is growing rapidly and multimedia channels have a large part to [...]]]></description>
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		<title>How charities can build stronger relationships using social media</title>
		<link>http://www.connectassist.co.uk/2013/04/how-charities-can-build-stronger-relationships-using-social-media/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-charities-can-build-stronger-relationships-using-social-media</link>
		<comments>http://www.connectassist.co.uk/2013/04/how-charities-can-build-stronger-relationships-using-social-media/#comments</comments>
		<pubDate>Tue, 16 Apr 2013 12:43:30 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1066</guid>
		<description><![CDATA[By Patrick Nash This week, I suggest the ways in which social media sites, including Twitter, can enhance your image and reputation and promote strong relationships with supporters and employees alike. Social media, including Facebook and the ever-booming Twitter, provide efficient platforms for your voice, for free. With over 500 million users and ‘tweets’ comprising [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How to maintain positive customer experiences in times of high demand</title>
		<link>http://www.connectassist.co.uk/2013/03/how-to-maintain-positive-customer-experiences-in-times-of-high-demand/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-to-maintain-positive-customer-experiences-in-times-of-high-demand</link>
		<comments>http://www.connectassist.co.uk/2013/03/how-to-maintain-positive-customer-experiences-in-times-of-high-demand/#comments</comments>
		<pubDate>Tue, 26 Mar 2013 12:09:47 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Connect Assist]]></category>
		<category><![CDATA[connect assist blog]]></category>
		<category><![CDATA[contact centre]]></category>
		<category><![CDATA[contact centre solutions]]></category>
		<category><![CDATA[digital delivery]]></category>
		<category><![CDATA[Digital Services]]></category>
		<category><![CDATA[Multi-channel]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1060</guid>
		<description><![CDATA[By Patrick Nash In the week that HM Revenue and Customs (HMRC) has announced that it is to close 281 of its face-to-face enquiry centres, 2 million extra calls to are expected to be made to the HMRC helpline. Here, I suggest the best ways for contact centres to ensure positive customer experiences when face [...]]]></description>
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		<title>New BIG Lottery Foundation funding is available to charities in 2013 – so how can it help?</title>
		<link>http://www.connectassist.co.uk/2013/03/new-big-lottery-foundation-funding-is-available-to-charities-in-2013-%e2%80%93-so-how-can-it-help/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=new-big-lottery-foundation-funding-is-available-to-charities-in-2013-%25e2%2580%2593-so-how-can-it-help</link>
		<comments>http://www.connectassist.co.uk/2013/03/new-big-lottery-foundation-funding-is-available-to-charities-in-2013-%e2%80%93-so-how-can-it-help/#comments</comments>
		<pubDate>Fri, 22 Mar 2013 13:30:55 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[24/7 Services]]></category>
		<category><![CDATA[big assist]]></category>
		<category><![CDATA[big lottery foundation]]></category>
		<category><![CDATA[charity]]></category>
		<category><![CDATA[consultancy]]></category>
		<category><![CDATA[infrastructure charity]]></category>
		<category><![CDATA[marketplace]]></category>
		<category><![CDATA[suppliers]]></category>
		<category><![CDATA[Third Sector]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1011</guid>
		<description><![CDATA[By Patrick Nash A new £6m programme to strengthen the organisations that underpin the voluntary sector’s work has been announced for 2013. So what is the fund all about, and how can it help you? BIG Assist is a new funding programme aimed at strengthening infrastructure organisations, financed by the BIG Lottery Foundation. An infrastructure organisation [...]]]></description>
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		<title>Connect Assist named as BIG Assist Approved Supplier</title>
		<link>http://www.connectassist.co.uk/2013/03/connect-assist-named-as-big-assist-approved-supplier/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=connect-assist-named-as-big-assist-approved-supplier</link>
		<comments>http://www.connectassist.co.uk/2013/03/connect-assist-named-as-big-assist-approved-supplier/#comments</comments>
		<pubDate>Thu, 21 Mar 2013 09:38:07 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Connect Assist]]></category>
		<category><![CDATA[consultancy]]></category>
		<category><![CDATA[contact centres]]></category>
		<category><![CDATA[Digital Services]]></category>
		<category><![CDATA[helplines]]></category>
		<category><![CDATA[Multi-channel]]></category>
		<category><![CDATA[Patrick Nash]]></category>
		<category><![CDATA[service delivery]]></category>
		<category><![CDATA[service provision]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1053</guid>
		<description><![CDATA[Connect Assist is proud to have been named as an approved supplier of services for a new funding programme known as BIG Assist &#8211; a £6m scheme to strengthen the organisations that underpin the voluntary sector’s work. The BIG Assist fund is awarded through vouchers to the value of up to £7,000 per organisation. It is estimated [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Connect Assist wins Rhondda Cynon Taff Business of the Year</title>
		<link>http://www.connectassist.co.uk/2013/03/connect-assist-wins-rhondda-cynon-taff-business-of-the-year/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=connect-assist-wins-rhondda-cynon-taff-business-of-the-year</link>
		<comments>http://www.connectassist.co.uk/2013/03/connect-assist-wins-rhondda-cynon-taff-business-of-the-year/#comments</comments>
		<pubDate>Wed, 20 Mar 2013 16:59:44 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[24/7]]></category>
		<category><![CDATA[24/7 helpline]]></category>
		<category><![CDATA[charities]]></category>
		<category><![CDATA[charity]]></category>
		<category><![CDATA[charity contact centre]]></category>
		<category><![CDATA[Connect Assist]]></category>
		<category><![CDATA[digital service delivery]]></category>
		<category><![CDATA[Digital Services]]></category>
		<category><![CDATA[Digital technology]]></category>
		<category><![CDATA[Fundraising]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1049</guid>
		<description><![CDATA[Connect Assist is proud to announce that it has won the Rhondda Cynon Taff Business Club Business of the Year award. The award, sponsored by Finance Wales and presented at the Miskin Manor Hotel, recognised the achievement of Connect Assist’s outstanding business performance in recent years. We also scooped the Innovative Business of the Year [...]]]></description>
		<wfw:commentRss>http://www.connectassist.co.uk/2013/03/connect-assist-wins-rhondda-cynon-taff-business-of-the-year/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Connect Assist launch Comic Relief quit smoking fundraising day</title>
		<link>http://www.connectassist.co.uk/2013/03/connect-assist-launch-comic-relief-quit-smoking-fundraising-day/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=connect-assist-launch-comic-relief-quit-smoking-fundraising-day</link>
		<comments>http://www.connectassist.co.uk/2013/03/connect-assist-launch-comic-relief-quit-smoking-fundraising-day/#comments</comments>
		<pubDate>Fri, 15 Mar 2013 16:18:41 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[charity]]></category>
		<category><![CDATA[charity contact centre]]></category>
		<category><![CDATA[Charity Helpline]]></category>
		<category><![CDATA[Connect Assist]]></category>
		<category><![CDATA[connect assist blog]]></category>
		<category><![CDATA[digital delivery]]></category>
		<category><![CDATA[Digital Services]]></category>
		<category><![CDATA[Fundraising]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1046</guid>
		<description><![CDATA[Connect Assist has launched a quit smoking day to help with fundraising for Comic Relief. In the wake of this week’s No Smoking Day campaign, the Senior Leadership Team of Connect Assist have promised to personally donate to the charity for every member of staff that quits for the day. Staff members must pledge to [...]]]></description>
		<wfw:commentRss>http://www.connectassist.co.uk/2013/03/connect-assist-launch-comic-relief-quit-smoking-fundraising-day/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How technology can improve advice services</title>
		<link>http://www.connectassist.co.uk/2013/03/how-technology-can-improve-advice-services/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-technology-can-improve-advice-services</link>
		<comments>http://www.connectassist.co.uk/2013/03/how-technology-can-improve-advice-services/#comments</comments>
		<pubDate>Tue, 12 Mar 2013 16:35:21 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[24/7]]></category>
		<category><![CDATA[24/7 helpline]]></category>
		<category><![CDATA[24/7 Services]]></category>
		<category><![CDATA[charities]]></category>
		<category><![CDATA[charity]]></category>
		<category><![CDATA[charity contact centre]]></category>
		<category><![CDATA[Communications]]></category>
		<category><![CDATA[digital delivery]]></category>
		<category><![CDATA[digital service delivery]]></category>
		<category><![CDATA[NCVO]]></category>
		<category><![CDATA[Patrick Nash]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1043</guid>
		<description><![CDATA[By Patrick Nash We all want access to help and advice, and we all want it in the simplest and easiest form. Providing the right advice in the right place, at the right time, is a challenge for many organisations, especially when it comes to legal advice. The law is complicated and explaining legal jargon [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Registrations now open for first public sector contract masterclasses</title>
		<link>http://www.connectassist.co.uk/2013/03/registrations-now-open-for-first-public-sector-contract-masterclasses/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=registrations-now-open-for-first-public-sector-contract-masterclasses</link>
		<comments>http://www.connectassist.co.uk/2013/03/registrations-now-open-for-first-public-sector-contract-masterclasses/#comments</comments>
		<pubDate>Wed, 06 Mar 2013 17:15:55 +0000</pubDate>
		<dc:creator>martin.sparey</dc:creator>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[charity]]></category>
		<category><![CDATA[civil society]]></category>
		<category><![CDATA[contracts]]></category>
		<category><![CDATA[public sector]]></category>
		<category><![CDATA[tender]]></category>
		<category><![CDATA[voluntary sector organisation]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=1040</guid>
		<description><![CDATA[The first in a series of government-funded events set up to help voluntary sector organisations win public sector contracts will take place at the end of March. Charities and social enterprises can now register to take part in the first two-day masterclass sessions, which will take place in both Manchester and London on 26 and [...]]]></description>
		<wfw:commentRss>http://www.connectassist.co.uk/2013/03/registrations-now-open-for-first-public-sector-contract-masterclasses/feed/</wfw:commentRss>
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