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	<title>Connect Assist</title>
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	<description>Multi-channel helplines &#38; digital service delivery for charity and third sector organisations</description>
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		<title>Connect Assist has been awarded the Investors in People (IIP) Bronze standard</title>
		<link>http://www.connectassist.co.uk/2012/02/connect-assist-has-been-awarded-the-investors-in-people-iip-bronze-standard/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=connect-assist-has-been-awarded-the-investors-in-people-iip-bronze-standard</link>
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		<pubDate>Mon, 06 Feb 2012 08:57:51 +0000</pubDate>
		<dc:creator>Darren Beare</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[connect assist press release]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=418</guid>
		<description><![CDATA[Connect Assist, a growing social enterprise which emerged from a charity, has been awarded the Investors in People (IIP) Bronze standard. Connect Assist runs professional helplines and web systems for charities and organisations that help people make positive life changes that last. “Connect Assist is not a typical contact centre, neither is it a typical [...]]]></description>
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		<title>White Paper &#8211; Doing More With Less</title>
		<link>http://www.connectassist.co.uk/2011/12/white-paper-doing-more-with-less/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=white-paper-doing-more-with-less</link>
		<comments>http://www.connectassist.co.uk/2011/12/white-paper-doing-more-with-less/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 11:29:32 +0000</pubDate>
		<dc:creator>Patrick Nash</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[White Papers]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=411</guid>
		<description><![CDATA[White Paper &#8211; Doing More With Less.  This paper looks at service delivery in a cost constrained environment. This paper looks at the pressing issue of cost cutting that is pretty much inevitable for all charities and social enterprises. Spending cuts are likely to hit through reduced funding from government contracts and grants; reduced voluntary [...]]]></description>
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		<title>White Paper &#8211; Rethinking Third Sector Funding</title>
		<link>http://www.connectassist.co.uk/2011/12/white-paper-rethinking-third-sector-funding/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=white-paper-rethinking-third-sector-funding</link>
		<comments>http://www.connectassist.co.uk/2011/12/white-paper-rethinking-third-sector-funding/#comments</comments>
		<pubDate>Tue, 20 Dec 2011 09:04:08 +0000</pubDate>
		<dc:creator>Patrick Nash</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[White Papers]]></category>
		<category><![CDATA[Connect Assist White Paper - Rethinking Third Sector Funding]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=395</guid>
		<description><![CDATA[White Paper &#8211; Rethinking Third Sector Funding.  This paper looks at how to meet service demand while cutting costs. This Connect Assist Paper looks at arguably the most pressing issue for third sector organisations today: the challenges and opportunities of the current economic environment and the Coalition Government’s comprehensive spending review. We look at the [...]]]></description>
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		<title>How can children and family organisations continue to make their services more accessible?</title>
		<link>http://www.connectassist.co.uk/2011/11/how-can-children-and-family-organisations-continue-to-make-their-services-more-accessible/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-can-children-and-family-organisations-continue-to-make-their-services-more-accessible</link>
		<comments>http://www.connectassist.co.uk/2011/11/how-can-children-and-family-organisations-continue-to-make-their-services-more-accessible/#comments</comments>
		<pubDate>Mon, 21 Nov 2011 11:47:50 +0000</pubDate>
		<dc:creator>Duncan Fisher</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[Duncan Fisher Blog]]></category>
		<category><![CDATA[family & childrens sector news uk]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=369</guid>
		<description><![CDATA[I have just arrived at Connect Assist to work with the family and children’s sector. The sector is in crisis in the wake of massive cuts in public spending. Fewer resources, more needs: how can children and family organisations continue to serve – and make their services more accessible? “Adversity always drives opportunity. The sector&#8217;s [...]]]></description>
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		<title>Teacher Support Network</title>
		<link>http://www.connectassist.co.uk/2011/11/teacher-support-network-case-study/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=teacher-support-network-case-study</link>
		<comments>http://www.connectassist.co.uk/2011/11/teacher-support-network-case-study/#comments</comments>
		<pubDate>Tue, 01 Nov 2011 15:05:32 +0000</pubDate>
		<dc:creator>Darren Beare</dc:creator>
				<category><![CDATA[Case Studies]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=353</guid>
		<description><![CDATA[Teacher Support Network is a group of independent charities and a social enterprise that provides practical and emotional support to staff in the education sector and their families. Services include information, counselling, coaching, and financial advice and assistance. Services used: Multi-channel Helplines Digital Service Delivery Background Teacher Support Network is a group of independent charities [...]]]></description>
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		<title>One In Ten Has Contacted A Charity For Help, Says Report</title>
		<link>http://www.connectassist.co.uk/2011/10/one-in-ten-has-contacted-a-charity-for-help-says-report/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=one-in-ten-has-contacted-a-charity-for-help-says-report</link>
		<comments>http://www.connectassist.co.uk/2011/10/one-in-ten-has-contacted-a-charity-for-help-says-report/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 10:11:58 +0000</pubDate>
		<dc:creator>Patrick Nash</dc:creator>
				<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[connect assist press release]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=301</guid>
		<description><![CDATA[One in ten people has contacted a charity for help, support or advice during the past 12 months according to new research launched today by Connect Assist – a social enterprise contact centre that works exclusively within the charity sector. However, many are being deterred from seeking support and advice when charities offer limited access [...]]]></description>
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		<title>Major Deterrents To Contacting Charities Revealed</title>
		<link>http://www.connectassist.co.uk/2011/10/major-deterrents-to-contacting-charities-revealed/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=major-deterrents-to-contacting-charities-revealed</link>
		<comments>http://www.connectassist.co.uk/2011/10/major-deterrents-to-contacting-charities-revealed/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 09:38:57 +0000</pubDate>
		<dc:creator>Patrick Nash</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[Press Releases]]></category>
		<category><![CDATA[connect assist press release]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=298</guid>
		<description><![CDATA[Governance &#124; Niki May Young &#124; 27 Oct 2011 People are put off contacting a charity for support or advice if a charity is hard to contact, takes a long time to respond or asks for too much personal information, according to research by Connect Assist. People are put off contacting a charity for support [...]]]></description>
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		<title>Charities must be &#8216;easy to contact&#8217;</title>
		<link>http://www.connectassist.co.uk/2011/10/charities-must-be-easy-to-contact/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=charities-must-be-easy-to-contact</link>
		<comments>http://www.connectassist.co.uk/2011/10/charities-must-be-easy-to-contact/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 09:32:00 +0000</pubDate>
		<dc:creator>Darren Beare</dc:creator>
				<category><![CDATA[Press Releases]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=294</guid>
		<description><![CDATA[Wednesday 26th October 2011 One in ten people has contacted a charity for help, support or advice during the past 12 months, according to new research by Connect Assist. But many people are deterred from seeking support and advice when charities offer limited access and respond slowly. Connect Assist, a social enterprise contact centre that [...]]]></description>
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		<title>Making the Most of IT &#124; Children England &amp; Connect Assist</title>
		<link>http://www.connectassist.co.uk/2011/10/making-the-most-of-it-children-england-connect-assist/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=making-the-most-of-it-children-england-connect-assist</link>
		<comments>http://www.connectassist.co.uk/2011/10/making-the-most-of-it-children-england-connect-assist/#comments</comments>
		<pubDate>Sun, 30 Oct 2011 19:49:25 +0000</pubDate>
		<dc:creator>Darren Beare</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=281</guid>
		<description><![CDATA[The effective use of information technology has long been a fundamental part of success in the commercial world. The same is now true of the not-for-profit sector. With this in mind, Children England, in partnership with Connect Assist, invite you to an afternoon of insights, ideas and inspiration on how to get the maximum benefits [...]]]></description>
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		<title>Service Delivery in a Cost Constrained Environment</title>
		<link>http://www.connectassist.co.uk/2011/10/service-delivery-in-a-cost-constrained-environment/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=service-delivery-in-a-cost-constrained-environment</link>
		<comments>http://www.connectassist.co.uk/2011/10/service-delivery-in-a-cost-constrained-environment/#comments</comments>
		<pubDate>Wed, 26 Oct 2011 13:04:53 +0000</pubDate>
		<dc:creator>Patrick Nash</dc:creator>
				<category><![CDATA[Presentations]]></category>
		<category><![CDATA[connect assist press release]]></category>

		<guid isPermaLink="false">http://www.connectassist.co.uk/?p=256</guid>
		<description><![CDATA[Patrick Nash: Are You Ready to Respond? A 10 minute webcast of Patrick Nash&#8217;s talk at the ACEVO Leader&#8217;s Summit June 2010. This talk looks at ways of maintaining, and even enhancing, service delivery, in cost constrained times.   View another webinar from Connect Assist A discussion paper looking at the issues raised and immediate [...]]]></description>
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