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Knowledge Hub

Connect Assist is committed to best practice that helps charities, not-for-profit organisations, social enterprises and other types of organisation that help people to make positive life changes that last. Our particular expertise is in providing professional helplines and web systems that allow people to provide high quality advice and support, day and night. We hope that you find these resources helpful.

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Latest Blog

User-centred services reduce costs
Your service users already know how they would prefer support to be delivered. By allowing them to choose, and by using technology to its fullest capacity, you’ll do more than empower them, you may also reduce your costs while giving them the service they want, in the way they want it.

Latest Paper

Discussion paper: Doing more with less
Discussion paper that looks at the opportunities available to charities and not-for-profit organisations responding to increasing demands for their support services. Set in the context of reducing financial resources, the paper looks at ways to do more with less. The paper includes real life case studies and practical advice.

Latest Event

19 October | Are you ready to respond? Is your organisation ready to do ‘more with less’?
SMEs have shouldered the brunt of the recession and although the economy may be improving, public sector cuts are going to have a big impact on the private sector – and the brunt of this may well be borne by SMEs again. As contractors demand ‘more for less’, Patrick Nash will discuss how companies can use customer experience technology to deliver services and engage people online – thereby managing increasing demand for less cost.

Latest Presentation

Service Delivery in a Cost Constrained Environment
A 10 minute webcast of Patrick Nash's talk at the ACEVO Leader's Summit June 2010. This talk looks at ways of maintaining, and even enhancing, service delivery, in cost constrained times.