Our Services

Multi-channel helplines and digital service delivery for charities & third sector organisations

Our key services include: Multi-Channel Helplines, Digital Service Delivery & Consultancy for Charities and the Third Sector

Multi-Channel Helplines  > view details

Connect Assist delivers 365 days a year 24 hours a day – professionally staffed charity helplines which allow the people you support to contact you at any time and in the way that suits them best – whether by phone, text, email, online, mobile device or live chat.

Digital Service Delivery > view details

Connect Assist is the exclusive third sector provider of the global leading RightNow Digital Service Platform which helps third sector organisations to connect more effectively, increasing the number of people they are able to help.  Connect Assists digital service platform gives your service users a range of support options including web self-service, smart assistant, mobile services, live chat and social media. 

Consultancy  > view details

Connect assist have worked with a number of organisations to help them modernise service delivery.  This includes moving from a largely face to face service to telephony and online supported programmes.  We have pioneered online coaching as an effective means of supporting people.

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'Connect Assist has developed a system that simplifies and speeds up the work that organisations have to do when working towards the Helplines Standard, and saves THA and its assessors time and money into the bargain. The system removes the burden of our previous paper-based process for all concerned'.

Mark Mclean, Helplines Association

Case Study

Renovo

The challenge was to create a 24 hour helpline for Renovo customers who would use the “Workfriend” to give their customers access to counselling, legal support and financial support as well as the job search support they already provide.

Services used: Multi-channel Helplines Digital Service Delivery

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