Improving access to services


You want your organisation to be as visible and approachable as possible.

To achieve this, our specialist consultants work with you you conduct a thorough audit of your communications channels. We then provide bespoke recommendations regarding the best channels to use to meaningfully engage with your audience.

Organisations that offer varied communications channels – such as dedicated helplines, SMS and digital – help users to exercise choice, allowing them to contact you via the means they are most comfortable with.

We will work in partnership with you to ensure that your organisation has the tools and resources in place to manage the transition to its new era of service delivery.

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Case Study

NHS Plus - Health 4 Work Adviceline

Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement to cut costs, develop a sustainable funding model whilst delivering a high quality service to those who often feel unable to obtain professional occupational health advice due to the smaller size of their business.