Improving access to services


You want your organisation to be as visible and approachable as possible.

To achieve this, our specialist consultants work with you you conduct a thorough audit of your communications channels. We then provide bespoke recommendations regarding the best channels to use to meaningfully engage with your audience.

Organisations that offer varied communications channels – such as dedicated helplines, SMS and digital – help users to exercise choice, allowing them to contact you via the means they are most comfortable with.

We will work in partnership with you to ensure that your organisation has the tools and resources in place to manage the transition to its new era of service delivery.

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery