Digital channels


We provide self-help solutions for your users, such as knowledge-bases, Smart Assistant software, online assessments and mobile apps:

  • Self-help solutions for your service users: Increasing the number of people seeking support from an organisation would prefer the capability to help themselves, at least initially.
  • Smart Assistant: When your users make email enquiries Smart Assistant intuitively replies, automatically routing them to a digital response, such as an online assessment, further information or links to relevant knowledge-bases.
  • Online assessments: Our digital platform allows your service users to complete self-assessments through your website. Our intelligent software will then refer the user to the appropriate help and support options, whether it is practical information and guidance online or a direct line to a specially trained counselor.
  • Live web-chat: Your service users and web visitors will often prefer to interact with you via live web chat from your website. Live web-chat allows you to help your users when they need you most.
  • Mobile device apps: Our intelligent software allows you to easily create dedicated apps for your users to access help and advice whenever and wherever they need it. Now you can deliver services to your audience ‘on the go’.
  • Social media: Connect securely with your service users through various social channels including Facebook and Twitter.

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Case Study

NHS Plus - Health 4 Work Adviceline

Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement to cut costs, develop a sustainable funding model whilst delivering a high quality service to those who often feel unable to obtain professional occupational health advice due to the smaller size of their business.