Increasing demands?


We understand that when the demand for your services increases, your income doesn’t necessarily increase with it.

With finite resources, your staff time is best spent supporting the maximum amount of service users. Our sophisticated Oracle RightNow Customer Relationship Management (CRM) software will allow you to do exactly this, by creating:

  • Self-service web pages: Branded to fit your existing website, these dedicated pages allow users to access information for themselves. Users can also keep track of their support and learning in their own personal webpages.
  • Analytics: Our powerful in-built reporting suite means that you will be able to report on all interactions for the whole population served, segmented or on an individual user basis.
  • Campaigns and user journeys: The software allows you to automate email marketing campaigns to run in response to user behaviour, so that the workload of administering communication to potential donors is significantly reduced.

Click here to find out more about how the sophisticated Oracle RightNow Customer Relationship Management (CRM) system can help your organisation.

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Case Study

National Council For Voluntary Organisations ( NCVO )

In a period of significant reduction in grant income NCVO wished to extend helpline opening hours, providing increased service delivery channels at decreased costs.

Services used: Multi-channel Helplines Digital Service Delivery