Benefits

Untitled4With organisations across all sectors seeking to increase their services, against a backdrop of rising costs, our specialist multi-channel helplines allow you to help more while spending less.

With the knowledge that our experienced call handlers are answering your users’ queries, you can allow your team to properly focus on the rest of your organisation’s service offering.

With our support, you can:

  • Help more people achieve lasting outcomes
  • Operate your services with increased efficiency
  • Deliver your services with reduced operating costs
  • Provide access to specialist counselors for your users
  • Offer 24/7 support all year round
  • Benefit from services and technology normally only available to the largest organisations
  • Bespoke packages to suit your service users needs
  • Accurate and relevant reporting: we only measure the impact you have, making sure that you’re not simply counting numbers

State-of-the-art technology, combined with experienced and professional counsellors, coaches, call handlers and specialist advisors – means we’re able to ensure your organisation helps more people achieve positive lasting outcomes.

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Case Study

Helplines Association

The Challenge was to modernise the labour-intensive, paper-based evidence-gathering process for THA’s Helplines Standard accreditation scheme.

Services used: Digital Service Delivery

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