Multi Channel Helplines
Our 24 / 7 multi-channel contact centre is based in our Head Office in Cardiff, South Wales. Our contact centre team comprise professional coaches, counsellors, specialist advisors and customer service agents. We provide services to users, clients, customers and employees via telephone, email. Websites and live chat. We are able to provide for a wide variety of service needs and provide both inbound and outbound call and email services.
Our contact centre deploys advanced customer relationship management and other system and our staff team are expert at collecting data without being intrusive to clients and service users. We use voice over internet protocol (VOIP) telephony and employ the latest in telephone queue technology, recording and feedback technology.
Find out more about our Multi Channel Helplines
Business Engagement Services
The Connect Assist on demand Business engagement systems enables you to anticipate and respond to your customers’ needs and questions. By being one step ahead of your customers, with the right information across every channel, you will retain customers and uncover more opportunities to increase income and other engagement opportunities.
Our CRM solutions provide a great customer experience enabling contacts to engage and interact in a variety of ways, but most importantly using the communication channel they wish. Our customer experience system automatically analyses their responses and ‘recommends’ services which meet their particular needs or circumstances. As a result your customers will come back for more providing you with the following key benefits:
- Engaged customers buy more products/services, more often
- Engaged customers persuade potential customers to switch brands
- Engaged customers remain loyal and stay longer
- Engaged customers give more feedback, which allows companies the opportunity to address concerns and save potentially lost revenue
- Engaged customers lead to higher revenues and profits,
Find out more about our Business Engagement Services
Online Organisational Feedback
While many organisations and employers regularly survey customers and staff on how happy they are with the service provided or how satisfied they are at work, few actually consider the link between engagement and organisational performance.
Our hosted data and feedback services are quick to deploy and have no expensive infrastructure costs to prevent implementation. Strong data collection, analysis and reporting are core to our service and technology platforms and can help you stay ahead in your market or sector. We achieve this by building a strong data reporting suite that:
- Manages organisation performance – by employee, by team, by function;
- Collects data online and offline – by use of web forms, surveys and data capture workspaces. We collect high quality data from service users and from customers service agents and managers;
- Provides either a bespoke set of reports or allows our customers the ability to interrogate their own data and design their own reports;
- Evaluates service and organisational performance outcomes.
Find out more about our Online Organisational Feedback
Consultancy Services
Some organisations we work with are interested in implementing customer relationship management, client experience systems and social networking but need to investigate how this will impact on their existing systems and operations. Connect Assist offers a consultancy service to explore options before committing to changing or implementing systems. We are experienced business development consultants who can help you develop new business models, online and offline.
If you would like to find out more about how we can help contact us now