Engagement Systems for charities and social enterprises

Creating lasting relationships

Connect Assist’s engagement systems enable you to build a lasting relationship with your community. The better you engage with your community the more you will understand the challenges and pressures they face so you can quickly adapt to their needs.

Benefits to your organisation

• You will be able to provide more services that will be used more often
• Your services will be delivered with increased efficiency
• Your services will be delivered with reduced operating costs
• You will be able to integrate fundraising with service delivery
• The people you help will remain loyal and stay involved longer
• You will be able to promote and market your services more effectively

Keep up to date: Connect Assist delivers valuable engagement systems that guarantee high levels of awareness and keep you in touch with your community’s changing needs.
Our systems are easy to use, allowing your team to create information, track service users and donors, get feedback and deliver campaigns. We help you provide your people with the support you need, when they need it, building loyalty to your organisation.

We’ve helped charities deliver services online allowing them to increase services many times over without increasing cost. We have found that first time service users frequently prefer not to approach charities with a difficult or personal issue directly.

Building relationships: Our engagement systems start to build relationships with people online, identifying those who best need your specialist help and alerting you to their needs.

Providing information and gathering feedback: You can deploy questionnaires, assessments, information and self-help resources to quickly build trust and confidence. This increases the numbers of people you engage with, focussing your resources on those in greatest need and building long-term loyalty to your charity.

Connect Assist builds joined-up systems that deliver tangible benefits to your organisation. They help your staff and other stakeholders to easily access all the information they need about your community even when working in different departments.

Connect Assist in action

Build a real connection: Teacher Support Network has doubled their service use by engaging with their community though e-marketing, assessments and engagement tools. They are now alerted to pressures that teachers are facing and can adapt their service accordingly.

Confidentiality: University College Union, the trade union for University and College staff handle cases that members are pursuing against employers. A virtual case management system allows members to securely access a portal to see the progress of their case, upload documents and engage with the union without using their work email address.

Empower your users: A4e was founded over 20 years ago to help unemployed steelworkers in Sheffield. Connect Assist provided A4e with an interactive job and support service where clients can systematically plan their job-search with one-to-one support.