Business Engagement Systems
Connect, Engage and Inform
At the heart of all Connect Assist services lies our on-demand Business engagement system.
We believe that the more we know about people – their needs, preferences, circumstances and challenges – the better able we are to target appropriate information, resources and support to them. This allows us not only to personalise services for individuals but to create efficiencies for organisations and companies in their business of supporting people – whether employees, clients, customers or donors.
As a result we have moved from purely customer relationship management to creating a customer experience.
The Connect Assist Customer Experience
Benefits of the Connect Assist customer experience system include:
- Keyword searchable information and knowledge management functionality;
- Ability to ask questions of the knowledge base with our Ask a Question facility;
- Surveys and assessments built into the system and triggered by client or user actions;
- Reminders and prompts individually designed to meet client or user needs;
- E-marketing for service or sales promotion, alerts, events and any other customer requirement;
- All elements of the customer experience management system can be linked to a contact centre (either the Connect Assist contact centre or a customer’s existing contact centre or helpdesk);
- Data and analytics are provided as standard allowing you to track clients and users as they engage with your services.
To see how we could help your business through our exciting Business Engagement Systems please view our existing client case studies.