Consultancy services for charities, social enterprises and not-for-profit organisations

Connect Assist can provide high quality consulting services to the third sector in the following key areas:

  • Providing support and advice services
  • Helpline infrastructure and operations
  • Technology systems and services to underpin support services
  • Database management and customer relationship management from service through to loyalty
  • Information communications technology best practice
  • Preparation of specifications and requirements documents for communications technology
  • Communications, engagement and service process definition and best practice
  • Regulatory best practice in relation to support and advice services and customer communications

Consultancy projects are usually undertaken to resolve a highly specific and unique challenge. If you're an organisation that provides support and advice services, or has requirements for communications across a variety of channels (e.g. phone, email, SMS, online), do talk to us about your specific needs. Please call Adam Wilkinson on 01443 827 600 for more information.