Transformational Helplines

Professional help and support, day or night

Connect Assist’s transformational helplines increase your services without increasing costs, helping you connect with more people in need and make fundamental changes in their lives.

Benefits to your organisation

• You will be able to help people achieve lasting outcomes
• Your services will operate with increased efficiency
• Your services will be delivered with reduced operating costs
• You will be able to help more people
• Your services will cope easily with peaks in demand
• The people that you help will have access to specialist counsellors
• Your services will be available 24/7, all year round

Multi-channel contact: In today’s diverse and fast-paced society, people expect to be able to reach you through a variety of different channels. With Connect Assist, the people that you help can contact you however and whenever they need to. And, you can be sure that their experience will be positive and valuable every time they contact you.

Connect Assist delivers 365 days a year 24 hours a day professionally staffed helplines that allows the people you support to contact you at any time and in the way that suits them best – whether by phone, text, email, online, mobile device or live chat.

With state-of-the-art technology, combined with experienced and professional counsellors, coaches, call handlers and specialist advisors – we’re able to ensure that your organisation helps more people through to positive lasting outcomes.

Even small charities can benefit from services and technology normally only available to the largest organisations.

Tailored service: As an organisation that shares your values we also realise that some of those in need may require specialist support. That’s why we tailor our services to meet their specific individual needs.

Outcomes, not output: Helping people make lasting changes is what matters. We measure ourselves by metrics that matter, making sure that you’re not simply counting numbers, but the impact that you have.

Connect Assist in action

Making a difference: MDF, The Bipolar Organisation, received more calls in one week than in an entire year following an EastEnders story line. Having moved from a weekday, office-hours, volunteer-run helpline, to a Connect Assist 24/7 helpline they fully coped with this demand – with 70% of calls taken during the night.

“It was the end of a really tough day for me and in a last ditch effort I picked up the phone. The advisor was amazing and gave me just the boost I needed. They are always there to help whenever I need it.”
Judith, age 29 ^{(Identity changed to maintain confidentiality)}