Multi Channel Helplines - the essential link

Delivering Client Experience

Your clients expect and use a variety of channels to communicate with you – Phone, Email, Text, Live Chat or Online. These days they may use more than one channel during the course of a single conversation with you.

Connect Assist provides a variety of helpline and customer service facilities through a mix of the above communications channels. We deliver a superior customer service experience across these channels, ensuring that you deliver exceptional service, learn about your clients, retain them, and win new clients, whilst maximising your efficiency and reducing your operating costs.

A Great Experience – anytime of the day

Your clients are increasingly expecting support, advice and information to be available anytime, anywhere - making the Connect Assist Multi Channel Helpline facility an essential tool in delivering exceptional service.

In addition to communicating with clients by telephone, email or text, Connect Assist provides information for customers through an online information library dedicated to the needs of the customer.

Our services have been deployed by organisations across a variety of sectors including charities and voluntary Organisations, and the Public and Private Sectors.

In our 24/7, 365 days a year working environment, providing information through an online platform ensures your customers get the best answers consistently, regardless of the communication channel they choose. Our market leading web self-service capabilities provide customers with the ability to effectively find the information they need on their own or if required with assistance through our team of experienced telephone operators.

To see how we could help your business by deploying our exciting Multi-Channel Helpline service, please view our client case studies overleaf.

To see how we could help your business through our exciting Multi-Channel Helpline service please view our existing client case studies.