Connect Assist runs professional helplines and web systems for charities and organisations that help people to make positive life changes that last
Request Demonstration
To see how your services could benefit from using Connect Assist, why not request a demonstration of what we can deliver.
Feedback and Insight Services for charities and social enterprises
Creating responsive services
Connect Assist’s feedback and insight services give you a real understanding of your community, so that you can respond almost instantly when circumstances and needs change.
Benefits to your organisation
- You will know who is using your services and how they are benefitting from those services
- Information shared easily across your organisation
- You will be able to assess performance easily and cost-effectively
- You will have insight into the behaviour and changing needs of your community
- You will be able to deliver the right support at the right time to each individual
Know your community: From simple customer satisfaction surveys through to complex assessment tools, Connect Assist can help you to better understand the people you support
Feedback is valuable, but the knowledge gained from these insights is invaluable. With systems that are easy to use, you can quickly analyse, quantify and assess performance and the quality of the services you provide.
See change happen: We can identify the changing behaviours and needs of people you support and help them take positive action quickly.
Providing information and gathering feedback: Information is always at your fingertips and can be shared with ease amongst different departments and trustees, quickly and cost effectively.
Connect Assist in action
Know your community: Each week 34,000 teachers receive a newsletter from the Teacher Support Network. This form of communication encourages feedback, so the charity can quickly respond to the issues teachers are currently facing. Connect Assist’s technology enables these surveys to be swiftly and easily designed in-house with reports generated automatically. By keeping in touch they can adapt to teachers’ specific needs.
Quick responses: The trial of science teacher Peter Harvey, who was accused of attacking a pupil highlighted the stresses teachers face in the classroom. On the weekend following the trial, the support service had their busiest Saturday ever, handling contacts increased by 250%. Through monitoring the community, helpline and online support were briefed and equipped to handle the contacts. Information was also easily accessible via the online InfoCentre.
Internal communication: Connect Assist has developed a virtual case work system for University College Union, the largest trade union/professional association for those working in further and higher education. Using our engagement platform, case workers, members, lawyers and legal advisors working on individual cases can monitor progress. Files and documents can be uploaded and messages posted, increasing efficiency and outcomes.