Online Organisational Feedback
Driving Service Quality
Connect Assist deploys dynamic data capture and assessment tools as an integral part of our service delivery.
Assessments are vital in understanding the needs of individual employees, clients and service users as well as whole workplaces, organisations and client groups. Surveys can be used to gather information effectively, providing instant feedback. Our survey tool is dynamic as data is collected within our customer relationship management system providing both real time solutions to employees, clients or service users completing the survey.
Our online organisational feedback systems are always designed for specific needs of our customers. We take existing data capturing activities (such as databases, emails, surveys) and build a comprehensive organisational feedback system. This allows organisations to target interventions, services and products for particular individuals and client groups, thus ensuring more efficient and effective overall use of resources.
Examples of feedback we can deliver include:
- Customer and client satisfaction surveys;
- Service development focus group survey tools;
- Service delivery data systems;
- Training and professional development needs analyses for employees, allowing companies and organisations to target training budgets effectively;
- Coaching needs surveys that are highly effective at initiating a successful coaching process between an individual and their coach;
- Health & Safety Executive compliant stress risk assessments that identify either risks to an individual or a whole organisation.
To see how we could help your business through our exciting Online Organisational Feedback services please view our existing client case studies.