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Charities not investing enough in technology to inspire digital innovation

By Patrick Nash

A new survey has found that many charities are not investing enough in technology to keep up with digital innovations. This week, I explain how they, and other third sector organisations, can increase their reach online, while cutting costs.  

Digital communication is growing rapidly and multimedia channels have a large part to play in the future of promotion, advertising and fundraising. Yet, new research from online youth charity YouthNet has found that charitable organisations are not doing enough to maximise the opportunity.

Two thirds of charity owners (66%) say that all aspects of digital communications – from awareness raising to fundraising – is ‘essential’ to their charities, and that they couldn’t ‘function without it.’ Yet only one in five (21%) believed that they were ‘fully engaged with it as an organisation, from board members to junior staff.’

YouthNet says the sector should invest more in research and design in order to keep pace. Emma Thomas, chief executive of YouthNet, said “Because budgets are increasingly tight, charities often aren’t allowed the space to experiment and take risks, and this can prevent us from keeping pace with advances in digital technology and hinder innovation.

“We believe that greater collaboration between the not-for-profit and commercial world is vital to ensure that a constant cycle of research and design develops technical innovations that generate further social value.”

So is it just budgets that are restricting charities from investing in digital? I think it might run a bit deeper than that.

Expansion into digital media for charities constrained by tight budgets and user demands is a difficult development to prioritise. We often hear charities say they recognise it as a step they need to take, but simply don’t have the time or resources.

There is also an issue at boardroom and director level, as with so much choice available, boards can often find it difficult to decide which form of digital engagement will be most effective for their charity.

However, there is a growing body of evidence that demonstrates what charities can achieve by taking a proactive approach to digital communication.  In recent years, there have been a number of highly successful campaigns by charities that have dared to take the plunge into digital media.

It Gets Better campaign

A grassroots response to the suicide of a teenager in the US after being bullied for being gay, the It Gets Better campaign started life as a simple, viral message, reassuring young people that things can – and do – get better. A YouTube video posted by columnist Dan Savage grew into an international movement backed by Barak Obama, Hilary Clinton, Anne Hathaway and Colin Farrell.

Unicef

Like Cadburys, who famously ‘own’ the distinctive shade of purple that adorns their products, donors can too be the proud owner of their own colour.  Teaming up with paint brand Dulux, Unicef is offering everyone the chance to buy one of the 16.7 million colours that make up the spectrum. For £1 donation, users can pick a shade, choose a name, explain why they have picked it, and give it a description.

Each of these campaigns were cost-effective, yet hugely influential, as their messages had been spread across social media, even generating support from the President of the United States.

Now, it must be said that not every campaign will get support from the White House or Parliament, but with that touch of creativity and verve, campaigns can go viral and attract the attention of thousands.

All it costs is time. With the right training and support, that could be time well spent.

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Connect Assist wins Rhondda Cynon Taff Business of the Year

Connect Assist is proud to announce that it has won the Rhondda Cynon Taff Business Club Business of the Year award.

The award, sponsored by Finance Wales and presented at the Miskin Manor Hotel, recognised the achievement of Connect Assist’s outstanding business performance in recent years.

We also scooped the Innovative Business of the Year award, demonstrating the company’s commitment to creativity when working with its customers.

At Connect Assist, we specialise in providing helplines that focus on helping people to make a positive change in their circumstances from our contact centre, and integrated online service delivery technology on behalf of a growing client base of charities and public bodies.

We are focused on accelerated growth over the next five years, and aim to become a major provider of charity and public sector contact centre services across the UK.

Our potential for growth, innovation and commitment to Wales was key to winning this much sought-after award.

It’s a fantastic achievement to win the Rhondda Cynon Taff Business Club Business of the Year and Innovative Business of the Year awards. It demonstrates our continued commitment to helping charities deliver the best possible service to those in need at the times when they most need it, as well as our commitment to creating jobs in our local community.

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Connect Assist launch Comic Relief quit smoking fundraising day

Connect Assist has launched a quit smoking day to help with fundraising for Comic Relief.

In the wake of this week’s No Smoking Day campaign, the Senior Leadership Team of Connect Assist have promised to personally donate to the charity for every member of staff that quits for the day.

Staff members must pledge to avoid smoking for the duration of the day in order for the donation to be made.

Rusty Livock, Deputy Chief Executive of Connect Assist said:

“Here at Connect Assist, we are always looking for new and innovative ways to raise money for charitable causes, while maintaining a great atmosphere in the workplace.

“Our no smoking day will improve the health and wellbeing of our team, and raise money for a great cause.”

 

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Partnerships in the Third Sector: Why two heads can be better than one

Some of the world’s most successful global organisations, past and present, such as Apple, The Edison Electric Light Co., Warner Bros., and Parfums Chanel, are business partnerships that epitomise the old adage ‘two heads are better than one.’

There is no need to detail why working as part of a team is beneficial to organisations but it is worth looking at the positive effects of forming partnerships between organisations and specifically those involved in the charity sector; whether that be with other charities or private-sector organisations.

According to the Charity Commission’s report Strength in Numbers, the overwhelming majority (82%) of charities with experience of collaboration report it to have been a success.

So what are the benefits of collaboration?

Communication

Collaboration with other organisations allows charities to communicate their campaign messages with added clout and credibility.  Through utilising their own and their partner organisation’s multiple channels of communications their respective profiles can be boosted locally, regionally and nationally.  A prime example of this is the collaboration between Oxfam and Marks and Spencer to raise awareness of the Haiti earthquake, Pakistan Floods and East Africa Food crisis campaigns.  M&S used its social media channels to discuss the campaigns and appeal for donations from its customers.  In doing so, Oxfam’s campaign message reached M&S customers, who may not have been previously aware of Oxfam’s appeal as well as other Facebook and Twitter users.

The same can be said for different charity organisations working together.  The University of Leeds conducted a survey into the Disability Rights Commission (DRC) and found that by increasing its relationship with partnership organisations the DRC was able to create better relations with other disability focused organisations.  Furthermore, according to a member of the DRC staff “Initially there was a lot of suspicion“. But the partnership work has built trust and has made the DRC more transparent.”

Work and Services

Working together in partnerships could potentially result in improved working practices whilst maintaining or reducing costs through streamlining services and reducing administration fees.  Effectiveness and efficiency of services would also be increased through the sharing of information and research thus gaining competitive advantage. Brit Insurance has incorporated The British Red Cross into their Corporate Social Responsibility programme by creating the Building Safer Communities partnership.  Furthermore, Brit Insurance provides emergency response vehicles and equipment for the British Red Cross around the UK.  In doing so, the services provided by the British Red Cross are improved, as well as the reputation of Brit Insurance through their CSR alliance with the charity.

In the current economic climate, collaboration between charities could be vital for survival.  Smaller charities face a multitude of challenges, such as reliance on a small number of individuals or volunteers and scarcity of resources.  Through working in partnership with other charities, the stability and income of all parties involved has the potential to increase greatly through the sharing of resources, research and expertise.

However the Charity Commission’s Report states that 84% of charities with an income between £100-250K are currently collaborating whilst only 68% of charities with incomes below £5K are doing so. Therefore, it’s clear that smaller charities need to seriously consider collaborating with other organisations to ensure their survival and increase their effectiveness, taking inspiration from the proven success of larger charities who have shown how well it can work.

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Dryathlon: Why Digital Media is so important for Charity Campaigns

By Patrick Nash

Last month, thousands of people traded booze for fundraising in a bid to improve their health and to do their bit for Cancer Research UK. The Dryathlon campaign allowed users to update and compare their progress online. This is another example of why digital media is important for the charity sector.

Although January saw the fairy lights dimmed and the decorations packed away safely for next year, it is undoubtedly a month when many are tempted to prolong the Christmas feasting and drinking.

However, for the whole of January over 35,000 people (or ‘dryathletes’ as they’re now known) participated in the first ever Dryathlon which has raised over £3 million in donations for Cancer Research UK.

With festive overindulgence leaving jeans feeling tighter and that usual sprint to catch the train on time for work that little bit more tiring, January is a good time of year for attempting to curb bad habits. Therefore the Cancer Research UK Dryathlon challenged the public to give up alcohol for one whole month.

Cancer Research UK’s Dryathlon utilised digital communication channels to help spread the campaign message while also motivating participants throughout their challenge with emailed hints and tips. The public were also encouraged to donate online.

‘Dryathletes’ could choose to participate on their own or as part of a team, with pub quiz teams attempting to stay on the wagon together.  With every milestone reached participants were awarded online badges to mark their progress as well as encouraging them to continue with their month long journey.  Furthermore, an online leader board meant participants and teams could battle against each other for the most donations.

Parallels can be drawn with the immensely popular Movember which takes place annually every November and takes full advantage of digital media channels.  However, Dryathlon has the added advantage of allowing women to participate too as well as being that little bit more challenging to everyday lifestyles.

As Dryathlon and Movember exemplify, digital media can provide many benefits for charity campaigns.  For the general public, donations can be made simply, quickly and are easy to track.  Simultaneously, participants can track the progress of their fundraising whilst charities can more easily offer them support throughout their challenge in a way that a simple posted pack at the beginning of their journey can’t.  The online leader board also encourages competition amongst fundraisers to raise more, ultimately resulting in an increased number of donations.

Furthermore, promoting the challenge online significantly reduces costs for producing campaign material and has the added advantage of being able to be spread across many different social media channels, again increasing the charity and campaign’s reach and potential audience.

Many participants chose twitter as a platform to ask for donations from their followers whilst using the #dryathlon hashtag. This generated many conversations, which is still ongoing as many people are still tweeting about their experiences and the positive impact this is continuing to have on their health and lifestyle habits.

Undoubtedly part of the success of the Dryathlon campaign is that it fits with the habits of the general public, who view January as a good time to detox – combining this with the added incentive of raising money for a good cause.

I certainly expect to see the return of the Dryathlon next January, as it’s another example of a charity boosting its fundrasing potential through online channels and a touch of creative flair.

While some success of the campaign can be seen in the short and long term positive effects on the health of dryathletes, the real beneficiaries are the past, present and future cancer survivors who benefit from the work of Cancer Research UK in their quest to find a cure for the disease.

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