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Registrations now open for first public sector contract masterclasses

The first in a series of government-funded events set up to help voluntary sector organisations win public sector contracts will take place at the end of March.

Charities and social enterprises can now register to take part in the first two-day masterclass sessions, which will take place in both Manchester and London on 26 and 27 March respectively.

The classes are aimed at charity managers and trustees responsible for tendering, and will focus on areas including writing winning bids, adjusting to changes in the tender process, developing consortia, and profiling and managing risks.

The training is being run by a cross-sector partnership of organisations including the voluntary sector umbrella bodies Acevo, the National Council for Voluntary Organisations (NCVO), Navca and Social Enterprise UK, and the private sector companies Capita, Ingeus, Avanta and Serco.

A maximum of 25 places are available for each session. More sessions in other locations will be run over the next year.

Nick Hurd, the Minister for Civil Society, said:

“The masterclasses are the latest in a series of initiatives that we hope will open more opportunities for charities and social enterprises than ever before.”

Patrick Nash, chief executive of Connect Assist, added:

“It’s vital that charities and social enterprises have the opportunity to pitch for, and win, public sector contracts.

“These masterclasses will provide them with the skills and expertise to compete with private sector organisations for contracts designed to help the people in their communities.”

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Charities potentially at risk following the banking reforms

By Patrick Nash

The new draft banking reforms have been met with vast concern from charities and third sector organisations. This is because it seems that in the event of a banking collapse, the Bill as currently drafted will not protect all charities deposits.

The Banking Reform proposes to implement the findings of the Independent Commission on Banking (ICB), published in 2011. The commission essentially suggests that investment banks should be ‘ring-fenced’ and separated from retail banking sectors – in order to:

  • Protect essential banking services i.e. individual, household and SME deposits.
  • Ensure that future taxpayer-funded bailouts are less likely.
  • Enable banks to better fulfil their core purpose of lending to the real economy.
  • Save the UK an estimated £68bn from fewer or less severe future financial crises.

The draft Bill will prioritise retail depositors over other creditors if a bank collapses. However, the majority of retail depositors are already protected by the Financial Services Compensation Scheme. Therefore, businesses without sophisticated finance functions such as charities, schools and Local Authorities could all lose out.

Charities Aid Foundation (CAF) had called for ‘preferred creditor’ status to be extended to all charities – which would ensure charity deposits have priority alongside retail deposits covered by the Financial Services Compensation Scheme. Such a move would protect charity funds from being downgraded in the event of a bank failure, giving some additional protection – without any extra cost to the taxpayer. However, this idea was rejected in the draft Bill.

Banking experts believe that charities will not be able to use supposedly safe ring-fenced banks with confidence, and would risk losing their cash deposits if they continued to bank with them.

Therefore, the big issue for charities is how to protect their deposits in the event of a banking collapse without spending large amounts on complex financial advice.

The draft Bill does state that, subject to EU approval, all charities will be offered similar protection to that given to individual bank customers, which currently guarantee deposits of up to £85,000.

Arguably this will protect smaller charities – ones that are less able to pay out for expensive financial advice.

But charitable organisations have hit back at such claims, declaring that the banking reforms do not protect taxpayers’ money at all.

The Charity Finance Group (CFG), Association of Chief Executives of Voluntary Organisations (ACEVO), National Council for Voluntary Organisations (NCVO) and Charity Aid Foundation (CAF) produced a response to the banking reform, stating:

“Charity funds do not ‘belong’ to the charity. They are funds in transit from donors and other funders, for beneficiaries. A loss to a charity is therefore not a loss for shareholders or private benefit, but for donors – who have chosen to give to a social cause on the grounds it will be spent as intended – and beneficiaries. This undermines the white paper’s aim of protecting the taxpayer from losses in the event of bank failure.”

Charities are continuing to fight the draft Bill, as they will face either having to spend large amounts on financial advice to avoid future losses, or take a risk with their donated incomes at the mercy of the banks.

So, with only smaller charities seemingly protected by ‘ring-fencing’ – does the size of a charity matter, when it is being forced to use generous donations to fund financial planning, instead of helping those that need services the most?

Our roots in the charity sector mean that we’ll be keeping a keen eye on developments in this issue.

So…

What do you think? Is a charity’s money its own, in the way that a company has its own financial reserves, or does its cash reserves belong to taxpaying donors? Should all charities’ cash reserves be protected by the banks?

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Will new legislation improve charities’ ability to compete for public sector contracts?

By Patrick Nash

We ask, will the implementation of the new Public Services (Social Value) Act 2012 will result in charities being able to compete for public sector contracts on a level playing field?

Charities and social enterprises have traditionally struggled to compete with private sector organisations for public sector contracts. This is because large profit-making companies can generally afford to undercut charities in terms of cost, meaning they win the largest proportion of public sector work by far.

According to Publicservice.co.uk, the government’s annual spend on commissioning public sector services is a massive £236bn, but just 11 per cent of its contracts are currently delivered by social enterprises and charities. By comparison, £82bn of taxpayers’ money – a third of the total amount spent on public sector commissioning and procurement – is spent with private sector suppliers, The Guardian reports.

This figure is set to increase to £140bn, with the introduction of policies such as the Health and Social Care Act, the Work Programme and the Welfare Reform Act. So with the lion’s share of public spending being awarded to large corporations with seemingly endless finance and resources, how can charities and social enterprises possibly compete to win public sector contracts?

Thanks to the introduction of new legislation, this may now become easier than ever before.

In March, the government passed the Public Services (Social Value) Act, and this legislation is set to have a real impact on public sector contracts this year, as charities and social enterprises should now be able to able compete for work with private sector companies on a more equal basis.

Under the Act, for the first time, all public bodies in England and Wales are required to consider how the services they commission and procure might improve the economic, social and environmental well-being of the area in question. That is to say, public bodies will be asked to closely examine the ‘social value’ of the services they are paying for.

In practice, this means that public service commissioners must look further than the price on the budget sheet. Service commissioners are being enforced to ask: ‘If £1 is spent on the delivery of services, can that same £1 be used, to also produce a wider benefit to the community?’

The intention of the legislation is to encourage organisations to invest in people and services, rather than revenues and profit.

For example, it could mean that a mental health service is delivered by an organisation that actively employs people with a history of mental health problems. The social value of commissioning the services comes through the person with mental health problems having a job where they may otherwise have been unemployed, therefore becoming more socially included, and having a say in how mental health services are run. It should also result in a local job for a local person.

What remains to be seen is how effectively this legislation is implemented.

There are already calls for this legislation to go further and to scrutinise all providers of public services. A report by The Shadow State has found that two-thirds (66%) of adults said it is unacceptable for shareholders to make a profit from running children’s care homes, hospitals and health services, and policing.

Therefore, with taxpayers calling for open-book accountancy on public sector contracts, and public unrest concerning the amount of profit made by suppliers of these services, the Public Services (Social Value) Act 2012 is most certainly a step in the right direction. But, whether this will be regarded as a baby step, or a marathon stride, towards equality in the long battle for public service contracts, only time will tell.

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Are charities often too small for the Big Society?

The Big Society was envisaged as putting more emphasis on charity and voluntary organisations leading the way in delivering services that impact both their own communities and the wider community in the UK. In direct contrast to the espoused ethos of the Big Society, many charities are still finding that their scale is a barrier to winning public sector contracts that still favour larger corporate Prime Contractors[1].

One of the key barriers that voluntary sector organisations face is that a great many of these contacts are front loaded.  This means that structures for payment on work carried out on government-funded contracts is oriented heavily towards payment by results.

Many of us will be in favour of more payment by results to help maintain incentives to keep quality and the number of positive outcomes achieved high. Unfortunately the balance does not seem to have been struck between on-going payments to cover cost of provision and staged, results-dependent tranches. In short charities that wish to provide many government-funded contracts are faced with a big gamble in the shape gaping cash-flow gap while they wait for outcomes to come to fruition.

The Welfare 2 Work sector for example shows the practical difficulties the charity sector can face. Providers are expected not only to place a candidate in a role, but on some contracts they must ensure that they have stayed in the role for 26 weeks before payment is released. Many charities are unable to finance this cash-flow deficit in the way many large corporates might. This is just one example among many.

Initiatives such as 3SC are helping counter the hurdles faced by the sector by allowing charities to form part of consortia to bid for larger contracts. This allows charity to have the scale to win more contracts for the sector but this still leaves the finance issue. As such, where charities are able to win contracts or more usually sub-contracts it’s vital to keep the cost of provision as low as possible while maintaining the quality of the service and ensuring a high level of outcomes. This is not always an easy balance to strike and a great deal of thought must be put into how service is run. This means thinking about:

  • Channels – where appropriate and as a complement to face to face services, encourage service users to switch to less expensive channels for lower level enquiries. I.e. if the enquiry is less complex, service users might be encouraged to self-serve information from a website, call a phone number or text a question instead of taking up face-to-face staff time.
  • Monitoring and reporting – If you have smart systems in place that can help you together outcomes data and take some of the work out of reporting both management information and outcomes data, this can take some strain away from staff time.  In many cases reporting systems are prescribed by the commissioner, but if your in-house systems allow you to gather and report easily it’s only one step  further to export data and then import or enter into the commissioners’ systems. This seems preferable to laboriously gathering data manually after the fact.

Connect Assist specialises in helping charities to provide service at a more cost-effective rate while maintaining quality and increasing reach. Please take a look at our Third Sector pages if you’d like to learn more.

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White Paper – Seizing New Opportunities In Difficult Times

Welcome to the first Connect Assist Discussion Paper of 2012.

In the previous six papers, we examined multiple aspects of how services and civil society organisations can best prepare themselves to serve more people while using fewer resources.

The underlying theme has been that charity, voluntary and other civil society organisations must face the new realities of world recession, the current UK economic environment and the Coalition Government’s comprehensive spending review. This is not a temporary crisis. A fundamental shift has occurred. For civil society leaders and managers, now is the time to act on the challenges – and opportunities – of a new future.

That is why we now turn to the question of how to translate an understanding of the evolving landscape and how to respond to it, into constructive action and positive outcomes.

This paper focuses on the Children & Families Sector, which has been particularly hard hit by funding cutbacks at a time when needs are growing fast. How can you respond creatively to recessionary pressures? We suggest that the answer is to make smarter use of your resources, specifically by adopting a multi-channel approach to service delivery – which means, in addition to seeing people face to face, engaging in two-way communication via any or all of the phone, Internet, mobile, live chat or a Facebook portal.

Digital delivery can achieve significant cost savings. But the benefits go much further, helping you reach more users and empower them to make the very best of what you have to offer.

To access the full paper download here

About the authors :

Patrick Nash has worked in civil society and social enterprise for his whole career, establishing 14 services, social enterprises and cooperatives. He set up Connect Assist to help services improve their efficiency and impact, to provide transformational help lines and online platforms to deliver feedback and insight, and to engage with the communities that charities serve.

Duncan Fisher has worked in the children and family sector for 15 years. He created and directed the Fatherhood Institute and set up www.dad.info, the most used UK website for fathers. He created the Kids in the Middle campaign for better services for families in conflict, backed by 24 Agony Aunts from the national media. He was awarded an OBE for services to children in 2009.

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