Ask A Question Create An Account | Digital Service Delivery For Wake Up To Sleep

Watch the third video in the series to learn about the work that Connect Assist is doing.

“Wake up to sleep” enquirer “asks a question” online and creates an account.

One thought on “Ask A Question Create An Account | Digital Service Delivery For Wake Up To Sleep

  1. , we are aware that, although we get in touch with the vast mairojty of people, we don’t manage to communicate with everyone. We realise that this is far from ideal and are working hard to rectify this. We’d love to keep you updated with the life saving research you’ve helped to fund through your sponsorship. So if you’d like to drop me a line, we can make sure you we keep you up to date and let you know how you can get involved.Nick Georgiadis, Head of Direct Giving, Cancer Research UK

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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