Insider Media – Helpline Operator Wins Grant For Expansion

Helpline Operator Wins Grant For Expansion

Connect Assist, a South Wales company that runs helplines for charities and the public sector, has landed a £123,000 Welsh Government grant.

The Nantgarw-based social enterprise will use the Wales Economic Growth Fund grant to create and safeguard 23 jobs in 2012.

It plans to have 75 full-time employees by December 2012, up from 44 at the end of 2011.

Chief executive Patrick Nash said: “We have already landed some new contracts and are seeing high levels of interest in our services. We need to ensure that we have the right number of people in the right positions. This grant enables us to build our successful team and continue to create new jobs in South Wales.”

Connect Assist will use the grant to scale up its Wales sales team which works with charities and the public sector providing contact centre technology and support.

The social enterprise is also looking to increase its digital service delivery development team and multi-channel helpline management team.

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