Connect Assist Customer Leads The Way In Providing Youth Services Through Text Messaging And Social Media

This week has seen a media focus on why charities and public sector organisations are increasingly using digital services to reach young people through the medium that they are most comfortable using. It is no surprise that this approach is being taken, with 75% of 11-16 year olds in the UK owning a mobile that can access the internet, and these figures are rapidly growing.

Local authorities, primary care trusts and sexual health charities have transformed their services so that young people can ask for advice and information using their handsets. The txtm8 service provided by one of Connect Assist’s customers has been in the spotlight for reaching out to young people, providing free and confidential sex and relationship advice, 24 hours a day, 7 days a week.

And this service has proven incredibly successful. Those who contact txtm8 can be directed to local services and clinics to receive free confidential support, condoms, testing, treatment and further advice. Sex education consultant Barbara Hastings-Asatourian believes that using the same technologies that teenagers use to communicate with their friends is crucial and that “this is such an effective and rapid way to share important stuff”.*

Many local authorities are following this lead by offering text messaging and online web inquiry services with guaranteed confidentiality and often a response within 30 minutes. Young people who claim that they would not be interested in face to face intervention are confident in using the text or web services and receive essential information that can often have a life changing impact.

For further information about how your organisation can use digital services to reach out to your service users, click here

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