Connect Assist Shortlisted for Welsh Company of the Year

Connect Assist is proud to have been shortlisted for a prestigious IWA Western Mail Business Award 2012.

The awards recognise outstanding business performance, innovation and commitment to the Welsh economy. We are delighted to have been shortlisted from over 100 nominations, to reach the final three in the ‘Less than £10million turnover’ category.

At Connect Assist, we specialise in providing helplines that focus on helping people to make a positive change in their circumstances from our contact centre and integrated online service delivery technology on behalf of a growing client base of charities and public bodies. We are focused on accelerated growth over the next five years, and aim to become a major provider of charity and public sector contact centre services across the UK.

Our potential for growth, innovation and commitment to Wales was key to being nominated for this much sought-after award.

It’s a fantastic achievement to be nominated as the Welsh Company of the Year at the IWA Western Mail Business Awards 2012. It demonstrates our continued commitment to helping charities deliver the best possible service to those in need at the times when they most need it.

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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