Connect Assist upgrades to cutting-edge phone line technology

Connect Assist is proud to announce that we have upgraded our telephone line equipment to the very latest, most cutting-edge phone-line technology.

We have successfully made the transition from an Integrated Services Digital Network (ISDN) – developed in the late 1980s – to Session Initiation Protocol (SIP), a technology that transmits calls via a secure internet connection, instead of traditional copper wires.

This means we can now offer 99.999 per cent availability on all of our services and our line availability can be scaled up or down within just 24 hours.

Connect Assist is among the first outsourced charity contact centres in the UK to implement this technology. This is something we’re very proud of as this kind of technology is usually the preserve of contact centre operations far bigger than our own.

Patrick Nash, chief executive of Connect Assist, said:

“We are delighted to announce the upgrade of our phone line technology, and we hope it will result in further increased efficiencies and improved service delivery for our customers.

“We pride ourselves on offering charities and their users the best possible service. This  announcement demonstrates that we are committed to investing significantly in our own technology so ensure this is the case.”

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