Connect Assist wins prestigious green business award

RCT Business AwardsConnect Assist is pleased to announce it has won Environmental Business of the Year at this year’s Rhondda Cynon Taf Business Club Awards.

In a celebration of the best in business within the county borough, we have received official recognition as the most environmentally friendly organisation in Rhondda Cynon Taf.

The award win follows our accreditation from the Welsh Government at Level Four of the Green Dragon Environmental Standard, formal recognition of businesses’ commitments to environmental management across Wales.

Marking the eighth year of the annual awards, which this year received an unprecedented amount of applications, we have scooped a gong for the second year running, last year winning RCT Business of the Year and the Innovative Business category.

Our social mission encourages a strong commitment to benefit the local community and the surrounding natural environment. To benefit the local area, our headquarters was deliberately established in Nantgarw, creating around 90 jobs for local talented individuals. Since the company was set up in 2006, 46% of our team were previously unemployed, with a quarter of those long-term unemployed.

Flexible working is also encouraged, as 20% of our workforce have enduring health conditions, and are provided with specialist equipment, enabling them to work from home.

We are incredibly proud to win this award, as being environmentally friendly is at the heart of our social enterprise, and has been enshrined within our social mission since founding the business.

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Case Study

Case Study: Grocery Aid

1.1.          Grocery Aid

1.1.1.      About our customer

Grocery Aid, the trading name of the National Grocers' Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. The help that Grocery Aid provides can make a very real difference and it provides not only monetary support, but also appliances and everyday items that many take for granted.

1.1.2.      The service we provide

The helpline was a new service for Grocery Aid. We set about improving the reach of their valuable service and sought to reach out to the people needing the help and support that they provide. In early 2010, Connect Assist successfully helped Grocery Aid launch their first helpline via our 24/7 Contact Centre. Today we offer multi-channel solutions via phone, e-mail, knowledgebase, ask a question and live chat.   The multi-channel helpline provides information and support to people and business owners working in the trade – from large supermarkets to corner shops. This includes an innovative ‘incident support’ service following attacks, arson and other incidents that are prevalent within the industry.


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