Stephen Pickett | Professional Services Director


Stephen claims to have been working with computers since before he could even read! So there was little doubt that he would have a future in IT.

Stephen is certainly not limited to computers and, in fact, anybody who meets him will say that he differs greatly to the IT ‘stereotype’; something our team and customers highly value, as he can operate and communicate effectively in all areas and at all levels.

Stephen’s professional career has always involved development, mostly web-based and CRM, and he has worked for organisations including Sony Manufacturing UK and Fujitsu Services (two of the world’s leading technology companies), and Think Consulting Solutions – a leading UK third sector consultancy.

Along with his interest in IT, Stephen has always had an interest in charity and was a supporter of the WWF (wrestling and wildlife!) from a young age. This has stayed with him as he has grown up, and he now supports many causes. Working for Connect Assist has helped him expand on this, as he now supports great causes as part of his day job.

With over 6 years’ experience of business systems analysis, Stephen has the necessary experience to examine and evaluate each situation on merit, when approached for by customers for assistance, to provide a solution that will meet their requirements within budget.

Stephen leads our Professional Services team, which is responsible for:

  • Configuring and customising new RightNow installations (internal and external customers)
  • Supporting RightNow installations (internal and external customers)
  • And is, himself, responsible for:
  • Understanding and documenting customer requirements and respective solutions
  • Managing projects to time and expectation
  • Maintaining the security of our systems and data, to the ISO 27001 certification that we possess
  • Developing the IT and communications strategy for the business to ensure we are always ahead of the curve in delivering quality and cost effective solutions to all our customers

The Rest of the Team