• The importance of Mental Health Awareness Week and what it means to Mind and The Benevolent

    This week we’ve been marking Mental Health Awareness Week with a series of blogs, activities and fundraising events here at Connect Assist. Campaign weeks are an incredibly effective way of building awareness and a deeper understanding of a wider issue, and a positive attitude towards mental health is integral to the services we deliver and […]

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  • My experience of tackling mental health issues at work: Amanda’s story

    Today we’re hearing from a member of the Connect Assist team, Amanda Kimmins. Last year, Amanda found herself struggling at work and in her home life with mental health issues and depression, but with the support of her management team and a confidential helpline she is now in a much happier and healthier place. She […]

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  • Five considerations to make when integrating your charity helpline

    By Adam Wilkinson  Charities face a huge set of challenges when managing multiple different communications streams with service users and donors. There are many factors to consider when running a helpline, particularly when complex and vulnerable people are relying on a certain level of support. It is therefore easy to understand why so many voluntary […]

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  • Oracle – Join the Experience Revolution

    The charity and public sectors are stretched like never before, with all areas looking at ways of doing more with less. While the technology exists to power 21st Century delivery, the challenge is to create a simple and integrated journey for citizens across multiple channels. Whether seeking emotional support, money advice, in work support,  renewing […]

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  • Case Study: Grocery Aid

    1.1.          Grocery Aid 1.1.1.      About our customer Grocery Aid, the trading name of the National Grocers’ Benevolent Fund, is the charity for the grocery industry. Grocery Aid helps people all over the UK who have worked, or are working, in the grocery industry and have now found that they need some extra support to get by. […]

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  • NHS Plus – Health 4 Work Adviceline

    Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement […]

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Case Study

Royal British Legion We partnered to deploy a digital first contact centre and area office strategy.


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