Careers

  • Contact Centre Team Leader

    Job Title: Contact Centre Team Leader: Mind Charity Account Salary: £18,750 – flexible depending on experience Job Description To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors. To coach, develop and motivate the team and monitor their performance on a daily, weekly and […]

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  • Contract Lead

    Salary: £25,000 starting salary Contract Type: Full-time Job Purpose: To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing Team Leaders who are directing customer advisors. To coach, develop and motivate the Team Leaders to monitor their teams performance on a daily, weekly and monthly basis to ensure all personal […]

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  • Customer Service Advisor

    Job Purpose To understand, support and advise customers requiring wide ranging advice and guidance. To provide a telephone and multi-channel support service.   Duties and Responsibilities  Provision of multi-channel information services. Provide accurate, meaningful and consistent information and support to our customers. Listen patiently, empathise with the caller’s situation and convey a genuine desire to […]

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  • What being a responsible business really means to us

    Monday 23 April marks the beginning of Responsible Business Week, an annual campaign run by Business in the Community and an opportunity for organisations to celebrate and demonstrate the value of social responsibility. The campaign encourages businesses of all sizes to tell their own stories and inspire others to share successes and take more action for good. This […]

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  • Weathering the storm: the importance of maintaining services during extreme weather

    The financial impact of the recent ‘beast from the east’ was the worst the UK has experienced since the severe weather of December 2010. Businesses and charities all over the UK were forced to shut down completely for several days in some of the areas hit worst by the snow. Vehicles and workers were left […]

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  • Counselling helpline launched to support members of the drinks industry

    Welsh helpline provider Connect Assist has teamed up with charity The Benevolent to launch a helpline for members of the UK drinks industry. The service, provided from Connect Assist’s base in Nantgarw, allows members of the UK drinks industry facing difficult circumstances to find tailored help. Manned by professional counsellors, the confidential telephone helpline is […]

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Case Study

Helplines Association

The Challenge was to modernise the labour-intensive, paper-based evidence-gathering process for THA’s Helplines Standard accreditation scheme.

Services used: Digital Service Delivery

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