• Why corporate responsibility in the charity supply chain matters

    Our co-founder and director, Patrick Nash, who last year received an Institute of Directors award for Leadership in Corporate Responsibility, originally wrote this blog for the NCVO. More and more businesses are waking up to the importance of corporate social responsibility (CSR). Why? Because, today’s conscious consumers want to know that the brands they buy from […]

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  • What has 2016 taught us about the contact centre industry?

    By Patrick Nash The last two years have certainly been challenging for the contact centre industry, and particularly for those working within the charity and voluntary sector. While 2015 taught us some difficult lessons about the use of fundraising methods in some call centres, 2016 has seen a string of data failures and cases of […]

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  • Why digital knowledge and a human touch is a winning combination for helpline staff

    When service users contact a charity helpline they want the most accurate, up-to-date information with a human touch; facts delivered with empathy and understanding.   Though social media and other online channels are powerful tools for engaging with supporters and beneficiaries, traditional forms of contact remain highly valued by service users.   So while charities […]

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  • My top five charity apps this year

    Back in 2014 I rounded up the best smartphone and tablet apps launched by the third sector. Two years on, it’s time for an update. With over a third of the world’s population predicted to own a smartphone by 2017, more charities are realising the value of apps in business development. But how can apps […]

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  • Why Wales is the perfect place for our organisation

    As the week of St. David’s Day comes to a close, I wanted to reflect on how our location here in Wales has been so integral in helping us become the organisation we are today. This blog is taken from an article I recently wrote for the The Guardian in the lead up to Connect Assist’s 10th anniversary […]

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Case Study

NHS Plus - Health 4 Work Adviceline

Since August 2012 we have delivered the free Health for Work Adviceline which is funded by the Department of Work and Pensions. The service provides small businesses with the expert advice and support they need to help team members experiencing ill health and other occupational health issues. The Health for Work Adviceline had a requirement to cut costs, develop a sustainable funding model whilst delivering a high quality service to those who often feel unable to obtain professional occupational health advice due to the smaller size of their business.


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