Careers

  • Contact Centre Team Leader

    Job Title: Contact Centre Team Leader: Mind Charity Account Salary: £18,750 – flexible depending on experience Job Description To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing a team of customer service advisors. To coach, develop and motivate the team and monitor their performance on a daily, weekly and […]

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  • Contract Lead

    Salary: £25,000 starting salary Contract Type: Full-time Job Purpose: To provide a high level of customer service, assisting with customer enquiries and complaints, whilst also overseeing Team Leaders who are directing customer advisors. To coach, develop and motivate the Team Leaders to monitor their teams performance on a daily, weekly and monthly basis to ensure all personal […]

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  • Customer Service Advisor

    Job Purpose To understand, support and advise customers requiring wide ranging advice and guidance. To provide a telephone and multi-channel support service.   Duties and Responsibilities  Provision of multi-channel information services. Provide accurate, meaningful and consistent information and support to our customers. Listen patiently, empathise with the caller’s situation and convey a genuine desire to […]

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  • Combat Stress Guest Blog

    Armed Forces Day on 30 June is an opportunity for the nation to show its support for the men and women who make up the military community – service personnel, veterans, military families and cadets. They all play an important role. At Combat Stress, the veterans’ mental health charity, we’re immensely proud of all that […]

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  • Inside Outsourcing

    Technology? I feel your pain. Back in the days of my first encounters with customer databases in 1992 (many years pre-Connect Assist I should add), we eagerly anticipated the launch of Windows 3 and the ‘world wide web’ had been launched in August the previous year (it’ll never catch on). Our developers created home-built interfaces, […]

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  • The importance of Mental Health Awareness Week and what it means to Mind and The Benevolent

    This week we’ve been marking Mental Health Awareness Week with a series of blogs, activities and fundraising events here at Connect Assist. Campaign weeks are an incredibly effective way of building awareness and a deeper understanding of a wider issue, and a positive attitude towards mental health is integral to the services we deliver and […]

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Case Study

How we established an interactive support site for a leading UK charity

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